Totango Reviews in June 2026: User Ratings, Pros & Cons

Easy to navigate, straight forward layout.

What do you like best? I've got my scheduled tasks for the day that I don't have to think about too much. I can easy identify my list of accounts for a specific successbloc i.e. renewal, onboarding. What do you dislike? Doesn't play nice with our internal systems. We have convoluted labels and its difficult to group in Totango. What problems are you solving with the product? What benefits have you realized? Identifying clients who are at risk we may not have noticed before. ...

Totango took me to the next level!

What do you like best? What I like best about using Totango is how I can create and customize my accounts in different segments to maximize my time and performance! Organizing my day to day calls have become much easier since I started using Totango. Another feature I really like is my assigned tasks for calling my clients.Having multiple reasons to call just once client allows for me to guide each conversation in the direction that I choose. What do you dislike? The only thing I am ...

Totango usage

What do you like best? I like that you can use this tool to check about anything on a account its very user friendly . I feel that it is also a guide to help you with the account and the steps to take , there are many tools in Totango that is very beneficial I like it better than the new sales force. What do you dislike? The only thing I dislike is you can't build a quote on this system. Recommendations to others considering the product: Its a great tool and helps with your ...

Great tool for customer success management

What do you like best? The simplicity of the task/touchpoint feature helps gauge customer health for the whole team. In addition, the ability to build out segments is also a great way to hone in on your book of business. What do you dislike? The way customer health is measured seems to differ customer to customer (different benchmarks seem to have different weight for different customers) What problems are you solving with the product? What benefits have you realized? Ensuring ...

Easy to use and navigate

What do you like best? Ease of use. Visually attractive. I like how updated the information is. What do you dislike? nothing. There is nothing that I currently would change with Totango. Recommendations to others considering the product: Please use and take good notes for each customer What problems are you solving with the product? What benefits have you realized? that I am able to have a good pulse on my customer's overall health.

Still new in Totango, but I see a lot of potential. This can be a powerful tool for my organization

What do you like best? How everything is in one place, I don't have to access 5 or 6 other tools to get the information I'm looking for, it all being pulled into totango and easily accessed. What do you dislike? There are a few fields I would like to be able to customize/edit to meet my work needs. But we don't have those rights. Recommendations to others considering the product: If you are looking for a tool that meets the needs of a customer success team, look no further. But be ...

My experience with Totango has been amazing!

What do you like best? I like how you can follow customer health and my favorite part of totango is the ability to do email campaigns and also the segments. What do you dislike? It is very difficult sometimes to build the segments I need. I do have an awesome Customer success person that always helps me. What problems are you solving with the product? What benefits have you realized? Health related issues, we can see if they are using products or not and also it amazing for ...

Totango is an excellent tool that allows me to manage my customer's health.

What do you like best? The most helpful component of Totango is its ability to easily display information about my customers in a centralized location. This saves time and effort and allows me to focus on the most crucial aspects of my customer's overall health. What do you dislike? The only downside of Totango is the lack of clarity when building customized reports for my accounts. Recommendations to others considering the product: Try it out! What problems are you solving ...

Extremely Useful, but Buggy

What do you like best? I appreciate the way you can build segments, organize tasks, and run reports on Totango. It has become a seamless part of my day-to-day work life and I appreciate how many automations there are on this product. What do you dislike? I know how to navigate certain bugs at this point, but I do come across issues frequently enough in Totango. Recommendations to others considering the product: It is a great tool when utilized correctly. What problems are you ...

Great way to manage projects!

What do you like best? It's super easy to use and has a lot of different functions to use across all areas of the company. What do you dislike? Sometimes it takes a while to load, or does not load at all, which is super frustrating. Usually after waiting for about 15 minutes it will go back to normal. What problems are you solving with the product? What benefits have you realized? Currently we are using it to manage the way we reach out to brands on our platform. We are able to ...