Totango Reviews in June 2026: User Ratings, Pros & Cons

"Are you starting with customer success? Totango is here for you."

What do you like best about Totango? Totango has also enabled us to continually improve our ability to manage our growing base of customers. As we exploded in customer size in 2020, Totango allowed us to dynamically manage all our new customers. We opened new customer segments and launched it all on Totango. Our health score monitoring using Totango is a great way for CSMs with a large number of accounts to stay on top of their game. With custom triggers for poor, average, and good health ...

"Are you starting with customer success? Totango is here for you."

What do you like best about Totango? Totango has also enabled us to continually improve our ability to manage our growing base of customers. As we exploded in customer size in 2020, Totango allowed us to dynamically manage all our new customers. We opened new customer segments and launched it all on Totango. Our health score monitoring using Totango is a great way for CSMs with a large number of accounts to stay on top of their game. With custom triggers for poor, average, and good health ...

"Totango is a Friendly User Web Application"

What do you like best about Totango? Totango is Easy to use and the UI is user Friendly What do you dislike about Totango? The only one that I Dislike is the task is not having a History Recommendations to others considering Totango: Fast Web Application and User-Friendly UI What problems is Totango solving and how is that benefiting you? it has a faster web application

"Totango is a Friendly User Web Application"

What do you like best about Totango? Totango is Easy to use and the UI is user Friendly What do you dislike about Totango? The only one that I Dislike is the task is not having a History Recommendations to others considering Totango: Fast Web Application and User-Friendly UI What problems is Totango solving and how is that benefiting you? it has a faster web application

"Great Customer Success Software"

What do you like best about Totango? The training, the tools and it shows you several ways to apply Customer Success strategies in your company. What do you dislike about Totango? Set up is quite easy, but you need to be very sure about your North Star and other metrics. I'm sure some users may need an even more basic guide. What problems is Totango solving and how is that benefiting you? Retaining customers and get an overall score about their health.

"Great Customer Success Software"

What do you like best about Totango? The training, the tools and it shows you several ways to apply Customer Success strategies in your company. What do you dislike about Totango? Set up is quite easy, but you need to be very sure about your North Star and other metrics. I'm sure some users may need an even more basic guide. What problems is Totango solving and how is that benefiting you? Retaining customers and get an overall score about their health.

"Great tool to manage your customers"

What do you like best about Totango? It is super easy to use, the team can assign tasks and follow-ups to each other in real-time! It is a great tool for us to keep tracking of our customers. What do you dislike about Totango? Nothing I pretty much like everything it offers! All the team loves using the platform. What problems is Totango solving and how is that benefiting you? Customer Success and the communication and handover between the sales team, the onboarding team, and the customer ...

"Great tool to manage your customers"

What do you like best about Totango? It is super easy to use, the team can assign tasks and follow-ups to each other in real-time! It is a great tool for us to keep tracking of our customers. What do you dislike about Totango? Nothing I pretty much like everything it offers! All the team loves using the platform. What problems is Totango solving and how is that benefiting you? Customer Success and the communication and handover between the sales team, the onboarding team, and the customer ...

"Totango CSM review"

What do you like best about Totango? I have been using Totango for almost a year now and I love the simplicity of it. It's so easy to manage all of my 165 clients' accounts, without feeling overwhelmed or forgetting my notes- everything is in one area! I can attach photos and also assign tasks to my colleagues too! What do you dislike about Totango? Sometimes Totango has a glitch and you're not able to copy/paste or search clients. But it is quickly fixed! Recommendations to others ...

"This is exactly the tool I've been looking for to scale our Customer Success team!"

What do you like best about Totango? The ability to see a 360 view of all our accounts. As well as the ability to set our own parameters to measure the 'health' of an account. What do you dislike about Totango? The time-line gets a little crazy with all the created and completed tasks that get added to it each time. Recommendations to others considering Totango: If you're looking for a product that will GROW with you, this is it! Extremely customizable, which is essential for an adaptive ...