Totango Reviews in June 2026: User Ratings, Pros & Cons

"Customer Success Game Changer"

What do you like best about Totango? Super configurable and awesome interface makes it so easy to engage customers when it's needed most. What do you dislike about Totango? Revenue Center is very cool but unclear how it's configured. What problems is Totango solving and how is that benefiting you? Here is just one example of many. Our customer platform was not originally set up to remind unauthenticated account users to get in and set up credentials after their login token had expired. ...

"Best User Experience for the Best Customer Experience"

What do you like best about Totango? Very user friendly, fast and robust GUI with lots of free features that helps you improve your work for your customers. What do you dislike about Totango? For some features there may be an ethical licensing and limitations may appear for community version when you least expect it. It is better to decide to choose best package for you or read carefully what the limitations are for free version. What problems is Totango solving and how is that benefiting ...

"Simple and gets the job done"

What do you like best about Totango? The free version is an excellent way to POC the tool What do you dislike about Totango? I'm being stingy, but the free version could use some free onboarding services... much like what you'd expect from a POC with another software. What problems is Totango solving and how is that benefiting you? Need a single pane view of customer health and how they're all trending.

"User Friendly"

What do you like best about Totango? Easy to use and it is user friendly for all What do you dislike about Totango? my dislike in this totango it has no history Recommendations to others considering Totango: totango is user friendly and has fast automation of task What problems is Totango solving and how is that benefiting you? it is easily to use and the task is automatically created by totango

"Totango Review"

What do you like best about Totango? I love the ease of keeping account notes on my customers, and the customization offered with segments. Using custom touchpoints has been helpful as well. Keeping track of my CSM team's account coverage has been easier with segment reports. Recently I have been using SuccessFlows to create custom reporting fields for my CSM team which are helpful. What do you dislike about Totango? Totango has experienced some systemic issues recently with entering ...

"Huuuuuge game changer!"

What do you like best about Totango? The ease of the program is perfect for our everyday use. We can keep track of all of our clients as well as contacts and success plays. What do you dislike about Totango? I have been using Totango for a few months and so far I haven't found anything I dislike. What problems is Totango solving and how is that benefiting you? I truly enjoy the success plays as well as the ability of the program to keep me updated with tasks.

"Totango has been a game changer for us"

What do you like best about Totango? Totango provides a very clean interface and goes very deep with regard to how far you can scale it. What do you dislike about Totango? It isn't as intuitive as you'd want it to be out of the box, so you'll want to make sure you have a great lead on your ops or project team to help with the rollout slowly over time. What problems is Totango solving and how is that benefiting you? Totango allows us to continuously evolve how we look at our customers and ...

"Totango offers world class customer success software"

What do you like best about Totango? Flexible pricing model and advanced feature set. The success blocs enable us to expand our capabilities quickly. The user interface is easy to understand. There are also YouTube videos on various parts of the product to offer a touchless learning experience. What do you dislike about Totango? Learning curve can be steep; onboarding took a little time to understand completely. What problems is Totango solving and how is that benefiting you? Being able to ...

"Intuitive and User-friendly platform - the best I have seen!"

What do you like best about Totango? My personalised Totango interface was easy to set up - using the extensive knowledge base I was able to set my Onboarding Successbloc up mostly on my own. There are multiple webinar options, available regularly if you need assistance. They are easy to book, at a convenient time, and very insightful. Totango is giving me an insight into my customers onboarding experience in a vast amount of detail which, as a start up business, is absolutely vital. It has ...

"Technically speaking Totango is a rising software system nowadays!"

What do you like best about Totango? What I like the best in Totango is its straightforwardness. It doesn't have a complex infrastructure. Also, the consumer can personalize the system based on what they need it to be. And for maintaining the relationship with their consumer Totango always address the issues properly and inform them with the solution they found. What do you dislike about Totango? One minor issue that I don't like about it is synchronizing the new data in the system. It only ...