Totango Reviews in June 2025: User Ratings, Pros & Cons

"This is exactly the tool I've been looking for to scale our Customer Success team!"

What do you like best about Totango? The ability to see a 360 view of all our accounts. As well as the ability to set our own parameters to measure the 'health' of an account. What do you dislike about Totango? The time-line gets a little crazy with all the created and completed tasks that get added to it each time. Recommendations to others considering Totango: If you're looking for a product that will GROW with you, this is it! Extremely customizable, which is essential for an adaptive ...

"Totango CSM review"

What do you like best about Totango? I have been using Totango for almost a year now and I love the simplicity of it. It's so easy to manage all of my 165 clients' accounts, without feeling overwhelmed or forgetting my notes- everything is in one area! I can attach photos and also assign tasks to my colleagues too! What do you dislike about Totango? Sometimes Totango has a glitch and you're not able to copy/paste or search clients. But it is quickly fixed! Recommendations to others ...

"Totango has made our customer interactions better"

What do you like best about Totango? I like the segmentation engine. The ability to group and segment the information allows us to look at our business in different manners. The other thing I like is that Totango is great about listening to their customers and hearing their recommendations and making them a reality. What do you dislike about Totango? I really wish I could create tasks/success plays to fire when a previous one has been completed. Because you can't do this, this has made our ...

"Totango has made our customer interactions better"

What do you like best about Totango? I like the segmentation engine. The ability to group and segment the information allows us to look at our business in different manners. The other thing I like is that Totango is great about listening to their customers and hearing their recommendations and making them a reality. What do you dislike about Totango? I really wish I could create tasks/success plays to fire when a previous one has been completed. Because you can't do this, this has made our ...

"for my customer success manager role, is my absolute favourite and necesitary tool"

What do you like best about Totango? tasks, segments, touchpoints, profile..everything! What do you dislike about Totango? Could improve on churn risks calculations and upsell opportunities, some kind of automation. Also on detecting more accurate health scores based on traffic seasonality for eg. Recommendations to others considering Totango: an essential for any Customer Success Manager. What problems is Totango solving and how is that benefiting you? keeping all records centralized, ...

"Phenomenal UI and easy to use - all while providing powerful reporting capabilities"

What do you like best about Totango? I love Totango's sleek UI and how simple and easy it is to navigate daily tasks. It's helped me tremendously with organizing and tracking progress on several client implementation projects while also monitoring account health and expansion in a separate portfolio. It's great for reporting and capturing information that is necessary for monitoring saas customer account health and engagement. What do you dislike about Totango? More integrations with other ...

"Fast time to value and plenty of functionalities"

What do you like best about Totango? Easy to implement and get value out of it. Before Totango we used spreadsheets a lot to keep track of our clients, and the process to "translate" what we did on those sheets into Totango (and add new functionalities) was very easy. The attention from the onboarding team was amazing, and the times we needed help from support, the attention received was very good as well. What do you dislike about Totango? Sometimes it gets slow and has some bugs. There is ...

"for my customer success manager role, is my absolute favourite and necesitary tool"

What do you like best about Totango? tasks, segments, touchpoints, profile..everything! What do you dislike about Totango? Could improve on churn risks calculations and upsell opportunities, some kind of automation. Also on detecting more accurate health scores based on traffic seasonality for eg. Recommendations to others considering Totango: an essential for any Customer Success Manager. What problems is Totango solving and how is that benefiting you? keeping all records centralized, ...

"Phenomenal UI and easy to use - all while providing powerful reporting capabilities"

What do you like best about Totango? I love Totango's sleek UI and how simple and easy it is to navigate daily tasks. It's helped me tremendously with organizing and tracking progress on several client implementation projects while also monitoring account health and expansion in a separate portfolio. It's great for reporting and capturing information that is necessary for monitoring saas customer account health and engagement. What do you dislike about Totango? More integrations with other ...

"Fast time to value and plenty of functionalities"

What do you like best about Totango? Easy to implement and get value out of it. Before Totango we used spreadsheets a lot to keep track of our clients, and the process to "translate" what we did on those sheets into Totango (and add new functionalities) was very easy. The attention from the onboarding team was amazing, and the times we needed help from support, the attention received was very good as well. What do you dislike about Totango? Sometimes it gets slow and has some bugs. There is ...