Totango Reviews in June 2026: User Ratings, Pros & Cons

"What I liked aboutTotango"

What do you like best about Totango? Totango is the best platform because of its organized queue that is easy to access to everyone. What do you dislike about Totango? Sometimes totango reload slowly that's why some of the updates were received late. Recommendations to others considering Totango: Totango is easy to used in working What problems is Totango solving and how is that benefiting you? In the previous app that I'll be using the totango is the best in organizing the queue. that's ...

"User friendly and easy to manage accounts"

What do you like best about Totango? A user-friendly tool that gives you the best way to manage thousands of accounts. What do you dislike about Totango? None. It just works for me and my team. The best tool I have used in many years for account management. What problems is Totango solving and how is that benefiting you? How to ensure we reach out to all customers on time and ensure all accounts are updated accordingly for a seamless account review which is crucial for my organization.

"Easy to use platform and great onboarding support"

What do you like best about Totango? It is straightforward to set up and manage the platform. The team at Totango are great to work with and are really helpful. What do you dislike about Totango? Having a few more integrations would be helpful, especially Mixpanel. What problems is Totango solving and how is that benefiting you? Our old CS platform wasn't getting used by the team as it was difficult to manage and so wasn't optimized for our team. The team are really excited by Totango and ...

"Best tool for CS Management!"

What do you like best about Totango? All the options! And the standard features that can make the personalization easier. What do you dislike about Totango? It's not very easy to lear how to do things. Like changing options with the CSAT configurations. A person needs to be highly curious and resilient to learn how to do things within Totango. But then again, your support is GREAT. Recommendations to others considering Totango: Be patient, learn how to use and be wowed! What problems is ...

"Invaluable resource for Success!"

What do you like best about Totango? The ability to filter my data into segments makes it easy to quickly find the information that I need. What do you dislike about Totango? Not much to dislike here, Totango works very well for my needs. What problems is Totango solving and how is that benefiting you? I love being able to log touchdowns via an email BCC, saves on duplication of effort.

"It helps in making the CSMs life really easy"

What do you like best about Totango? the ease of connection of Salesforce with totango so that all the data is synced What do you dislike about Totango? the API integration is not working well and the refresh time between multiple links like Salesforce is very delayed. The frequency should be increased to like 5-10 mins. What problems is Totango solving and how is that benefiting you? renewals are being focused much more lately. Touchpoints are used to calculate the efficiency of the team ...

"Exhaustive Features for customer interactions"

What do you like best about Totango? Logging Checkpoints. Initiating campaigns What do you dislike about Totango? Nothing specific. Exhaustive features that satisfy most of the needs Recommendations to others considering Totango: Go ahead with Totango as it has all the features that you would to maintain successful relationships with your customers What problems is Totango solving and how is that benefiting you? Maintaining successful relationships with my customers. Initiating several ...

"Totango is key in business success!"

What do you like best about Totango? Super user-friendly, very useful tool to access key information, but all of the tasks available at hand make this platform an amazing work tool for any company. Can do many different things within one single platform, it provides and enables many possibilities. What do you dislike about Totango? Nothing much, very pleased. Everything works like a charm. If anything, add email notifications to tasks so people can automatically get notified once someone ...

"Totango enhances collaborative efforts among teams and is very helpful for account management"

What do you like best about Totango? Totango provides several statistics as page, pdf, Analytics yearly page views of accounts which are very helpful for the sales process. Also has all the integrated information regarding an account. What do you dislike about Totango? Totango should integrate with Salesforce and Outlook - the 2 main tools that most of us use regularly. What problems is Totango solving and how is that benefiting you? Totango provides insights regarding an account and helps ...

"Flexible and powerful platform for Customer Success"

What do you like best about Totango? I like the Customer 360 as it allows creating metrics and seeing what's driving customer health. What do you dislike about Totango? Not much at this stage, as I just started using this recently. What problems is Totango solving and how is that benefiting you? Able to manage your own customer level tasks and able to make follow ups.