Totango Reviews in June 2026: User Ratings, Pros & Cons

"New Customer"

What do you like best about Totango? Tooling specifically designed to empower your CSM team to track, manage, and understand customer sentiment is a must in any customer care organization. Totango provides just that and adapts to our data via custom attributes and mapping. What do you dislike about Totango? There are some quality of life improvements from a global admin perspective e.g. like group management of tasks created from success plays. would like to be able to have the option to ...

"A Client Success game-changer!"

What do you like best about Totango? Totango provides me with a visual motivator to take appropriate actions to improve the experience for my clients. I love the health score calculation and the ability to access this information from a dependable mobile app as well as the desktop. What do you dislike about Totango? The biggest downside is that we aren't able to create email drip campaigns in Totango. We have mentioned this to them before and they listen to their customers - they are ...

"A great tool to scale your Customer Success Strategy"

What do you like best about Totango? you can integrate the platform with all of your supports and data platforms which makes it easier for CSM to go find the information they need and make smart decisions. Aso, it helps you with predictivity and Renewal/Upsell forecast. It is also very helpful in orgs like mine that I have AM and CSM, Totango allows them to put all of their information in one place so they can have better synergy with our clients and no information gets lost in the ...

"Profitable results in record time"

What do you like best about Totango? Tool Flexibility and Item Scopes (Succes Blocks, Canvas, Segments, SuccesPlays, Reports, Campaings,Touchpoints functionality) What do you dislike about Totango? The user can not erase a client, it needs SD help What problems is Totango solving and how is that benefiting you? Problem-solving: Adoption Clients Centralized Control Benefits: we got Advanced Certification CX Cisco thanks to Totango

"Cool tool"

What do you like best about Totango? A cool tool for CSM. Very easy to use and has a lot of ways o use data. What do you dislike about Totango? Not that I know of. I like Totango and has been useful in my job. What problems is Totango solving and how is that benefiting you? Been using Totango for Customer Success. So far it's veen very helpful in managing my portfolio

"Makes my job easy!"

What do you like best about Totango? I truly would not be able to do my job without Totango. I have 200+ customers that I manage on a day to day basis and it makes my life a lot easier. It reminds me to reach out for specific meeting types, it lets me know when the health of a customer has gone done, I can record my meetings so that I can remind myself of what we talked about last time, etc. It's the best tool! What do you dislike about Totango? Not much to dislike about Totango. The only ...

"Essential platform"

What do you like best about Totango? I love how it helps me stay organized and efficient. I use Totango every day to stay on top of Clients and give them the best service. I love the ease of managing accounts and creating tasks, the reports you can run to gain insights on your customer base, and the ability to collaborate with other team members throughout the platform. What do you dislike about Totango? Overall the platform is extremely user-friendly and efficient. I would love to see ...

"Love Totango"

What do you like best about Totango? It's a one-stop program! It makes my job so much easier and helps me move from task to task fast! Thanks for a great program! What do you dislike about Totango? Nothing! Not a thing. It's amazing and I love it! What problems is Totango solving and how is that benefiting you? Keeping client's in line for processes that I need to complete. Making sure I am meeting their needs.

"Positive experience with Customer Success Management Software"

What do you like best about Totango? I enjoy the log of a customer - being able to copy in emails and write yourself internal notes. This is the perfect feature especially when transitioning accounts to others as it can give a good sense of where the customer's sentiments are. What do you dislike about Totango? I think navigating some of the components is a little difficult. Our super users are obviously very aware on how to use every bit of it but it's a bit more difficult just jumping ...

"Simple to use, reliable and easy to customize"

What do you like best about Totango? Fast and reliable Customer Success Management platform. Great and easy to set up but also allows more advanced automization for advanced teams and processes. Highly recommended for teams on their way to scaling and stantardizing their CSM processes. What do you dislike about Totango? Nothing at the moment, keep the new autonations coming. What problems is Totango solving and how is that benefiting you? Easy to set up, even easier to keep updated from a ...