Totango Reviews in May 2025: User Ratings, Pros & Cons

"A must have Customer Success Tool"

What do you like best about Totango? The tool is centred around driving product usage across multiple modules so that customer goals are achieved. The data integration points are great, I was able to sync everything I wanted. The ones I couldn't was because I was not able to get the data out of my own systems. From automation perspective, a lot of thought has definitely gone into making lives easier. It is not fancy, but I would say just right to do the job. What do you dislike about ...

"Love Totango!"

What do you like best about Totango? There are several things that I like about Totango: 1 - Ability to use best-practice out-of-the-box customer journeys, but also have the ability to customize as desired. 2 - Ability to use a complex customer hierarchy and track health at every level. 3 - In Totango we are able to automate any customer life cycle journey based upon their role in the implementation. 4 - The flexibility of the system allows for easy customization of data sets and custom ...

"Amazing Customer Support"

What do you like best about Totango? There are many ways to get answers on the community portal, weekly office hours, quick support case turnaround. What do you dislike about Totango? Some functionality limitations, for example, the display setting for currency and hierarchy rollups limited to numeric values. What problems is Totango solving and how is that benefiting you? There is one central place to track customer interactions. We can standardize processes across CSMs.

"Totango is very intuitive, helpful for any SaaS company and not only"

What do you like best about Totango? I like the fact that it is easy to navigate, I love the fact that I can make segments for my BoB, and then I can filter as needed. What I also love is the fact that I once I have the segment I need, I can download it as CSV file. Totango is also great for campaigns. What do you dislike about Totango? Right now there is nothing I can say I don't like. Recommendations to others considering Totango: Very easy to use. What problems is Totango solving and how ...

"Engagement Driving Success Tool"

What do you like best about Totango? I like how intuitive the system has proven to be and how much it has generated additional client engagement through the campaign functions. I also find that creating specific success flows takes the guesswork out of what CSMs need to do. I have also seen the ability to create additional reports as beneficial. What do you dislike about Totango? The amount of time needed for training has proven to be complicated. Having more accessible access to guides and ...

"Totango Journey with Customer Success"

What do you like best about Totango? I use Totango daily, and I find it very intuitive and functional in managing accounts and handling customer information. It is your best partner especially if you are working in the Customer Success field. What do you dislike about Totango? Although the interface is easy to understand, I would love to see a tiny tip icon that will let users see informative messages about the tab or section you are trying to view. What problems is Totango solving and how ...

"Task Management streamlined"

What do you like best about Totango? Creating tasks to update fields, automated email campaigns, health score history What do you dislike about Totango? Would like to see enhancements on the contact (User) page What problems is Totango solving and how is that benefiting you? We needed an actionable health score. We could do the math and display the results in a tableau report, but Totango takes the health score to the next step by automating emails to the customer when a health metric ...

"Great tool, great people, great results. What more can you ask for?"

What do you like best about Totango? Within the first day of activation, we saw a notable improvement and response from the interactions with our clients. The team found the user interface easy to work in, while leadership has the insights to track and report what's needed to be successful. Other departments are already asking if they can access this powerful content. During our implementation process, we found Claire and Ella delightful and knowledgeable to work with. Simply, great tool, ...

"Customer Success"

What do you like best about Totango? How the SuccessBlocks proactively trigger action items What do you dislike about Totango? Not a lot, an option to download segments to Excel would be very useful What problems is Totango solving and how is that benefiting you? The time it takes to service our customers. The time saving aspects are invaluable

"Totango is a MUST have for your org, and much more intuitive than Gainsight"

What do you like best about Totango? I loved the ability to create custom segments (reports) on the fly and loved how easy the interface was to use. It was super quick and easy to mark customers as renewing or not on the customer's account page. The top section of customer pages was also highly customizable to show specific attributes that are important to the user group. What do you dislike about Totango? Totango was a great asset to our organization, but I do wish their Customer Success ...