Toast Reviews in July 2026: User Ratings, Pros & Cons

We have not have anyone used it since…

We have not have anyone used it since we signed up with toast. We have been with toast about 2 years.

ON LINE ORDERING

IHAVE BEEN IN CONTACT W TOAST REGARDING THIER ON LINE ORDERING. WHEN YOUR ON LINE ORDERING IS SHUT OFF YOUR WEBSITE READS THAT WE ARE NOT ACCEPTING ORDERS. I\IT IS VERY DECIEVING TO CUSTOMERS SINCE IT DOESN'T SAY ON LINE ORDERING ONLY IT APPEARS THAT ALL ORDERING IS SHUT OFF. BEEN IN CONTACT W THEM SINCE OCTOBER REGARDING THIS MATTER AND TO MY KNFOWLEDGE NOTHING HAS BEEN DONE.

Online ordering

I don't know if it is our corporate office or Toast, But it is not working at all the way it should be. Rick Polendo

Online ordering doesn’t work for us

Online ordering doesn’t work for us. Price scheduling for daily specials does not work. We asked on the demo if Toast was capable of that, of course we were told yes. We were also told that we could have a delivery schedule set up, but that’s not so either. We have to manually turn on or off the delivery option. We are not using the online ordering platform, it just isn’t capable of what we need. We can’t get the charge taken off of our bill though. Even though Toast is obviously the party ...

Needs a lot of improvement

It’s not as automated as it’s sold to be, it’s also one of the most confusing UI’s I have ever witnessed.

After 4 years of using Quickbooks…

After 4 years of using Quickbooks payroll, I decided to make the switch to Toast Payroll. I love the fact that Toast and Toast Payroll "talk" to each other and all of my employees and reports are in one easy location. While I'm still getting used to the system, I don't stress over it because of the Toast Customer Support! From the biggest question to the smallest question, the team is there to answer and give support! I'm so happy that Toast has carried on its awesome customer service ...

Choose between online ordering or ease of in-store use...

Restaurants are forced to make a choice with the structure of the menu and the way in which modifiers work: Ease of use of the server entering the order, or ease of use of the customer. We chose--correctly--ease of use for the server, as we are a high-volume location. Unfortunately, it makes for a less than ideal interface for our customers. Online ordering was one of the features that attracted us to Toast in the first place (as were a few other promises made by our salesperson that ...

I LOVE TOAST...IT MADE MY LIFE SO MUCH…

I LOVE TOAST...IT MADE MY LIFE SO MUCH EASIER!!!

The functionality with the KDS is…

The functionality with the KDS is great, which there was a dine in option to better serve our call ahead lunch crowd

So easy

Best lunch in town. App so easy b