9.8
Spot Score
Toast Reviews in July 2026: User Ratings, Pros & Cons
Streamline operations, boost revenue with Toast.
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Starts from $90 / month when monthly, also offers free forever plan
Toast Reviews & Ratings
Spotsaas Editor’s POV
Toast has been praised for its innovation and comprehensive suite of products, making it a standout in the industry. Customers appreciate Toast's excellent customer service and advanced features. The system is described as being packed with numerous useful functionalities that cater to diverse business needs, making it a top choice for many. Representatives like ...Read more
Toast pros and cons
Suite of products at the forefront of the industry.
Great customer service provided by representatives.
Offers a full-featured POS system with advanced features and functionalities.
Feature-rich POS system with numerous options.
Poor customer service experiences reported, with long wait times and lack of resolution.
System glitches leading to double charges and payment processing issues.
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Showing 581-590 out of 1243
ME
Matt Ensero
08/05/21
Toast POS - a new Tier 1 solution for franchises at an affordable price
PROS & CONS What are the best aspects of this product? Enterprise level solution for our franchise at a fraction of the cost of the other "tier 1" systems
ME
Matt Ensero
08/05/21
Toast POS – a new Tier 1 solution for franchises at an affordable price
PROS: Enterprise level solution for our franchise at a fraction of the cost of the other "tier 1" systems CONS: Customer support is border line useless at Level 1. The infrastructure of the company is still not fully compatible with franchise systems but is heading in a good direction.
M
MrFS
07/21/21
ABSOLUTE WORST CUSTOMER SERVICE!
ABSOLUTE WORST CUSTOMER SERVICE!! I would do whatever possible to avoid using toast. The service has gotten so bad and they are dishonest. They charged me full price for things that were supposed to be covered under warranty. I have spent HOURS on the phone trying to solve the problems and nothing. Just wasted time, stress, and frustration. Probably going to be switching to Square soon…..
FT
Frequent traveler NYC
06/13/21
Not for small business
Toast may be a great POS system, but it seems I’ll never know. I paid for $5000 worth of equipment, and I can’t get someone to teach me how to use it. The customer service is a joke if you have a serious issue. There is one level of customer service via phone, and anything escalated requires an email or call back. I’ve been trying to solve a serious issue with them for months so I can finally reopen my business post-COVID. Just remember that you are nothing but dollars to them, and if ...
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AR
Anonymous Reviewer
06/11/21
Great POS
PROS: Thats a good question. There are a lot but I would have to say the dependability and intuitive layout. CONS: My biggest complaint is the support line. The staff does not seem well prepared for anything other than checking settings. I've found two legitimate bugs that I had to call back and re-explain the problem several times each. I was told everytime that it would get sent to a higher level tech for review which may or maynot have happened as there is no way to see how bugs are ...
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BM
Bob Moore
06/05/21
Excellent customer service as usual
Date of experience: June 06, 2021
PB
Patrick Burke
06/01/21
all good w toast!!!
Date of experience: June 02, 2021
JZ
Jerry Zubay
06/01/21
I would write a review, but...
I would write a review, but, I know it's a waste of my time. The last time I had a telephone conversation with someone from Toast who was interested in what I had to say, all he did was deny, deflect, and defend the problems I pointed out.
AR
Anonymous Reviewer
05/31/21
Best POS on the Market
PROS: Cost effective way to get a powerful, easy to use system CONS: I wish the integrations were a bit more robust, but it will get there. With payroll providers, etc.
RD
Roger Dierkhising
05/31/21
Love it!!!!
Love it!!!! Work great, catches everything and easy to use
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].