Toast Reviews in July 2026: User Ratings, Pros & Cons

Not even ⭐️ Toast worth I have been…

Not even ⭐️ Toast worth I have been since September 2022 and still as of May 2023 trying to get my money back for over charging me the extra subscription I repeatedly asked them to cancel probably I spoke to 25 agents som of them twice with zero results to my case and they keep saying same BS we will credit your account but they never did as of 05-02-2023 .. they are trying to sound as professional as they can but the truth is they are beyond that …!!! Any idea of what should I do to solve ...

When my rep was no longer working for…

When my rep was no longer working for you, I got lost in you crazy system. No one can make a phone call, your email approach is lacking. I hate to email and yet forced to figure out TOAST on my own and could not get much human help “except Christian” at least till my start date. Then all assistance was gone. ?? There is so much wrong and no one can just call.

Poor customer care

The Payroll team has been completely awful. The pos system is great. Customer service has been terrible. The payroll specialist on the cases I’m on is Zachary and he has not been calling me back, empty promises of meetings, and not fulfilling his job. I’m not one to complain, but he isn’t the only staff member that has been assigned to my cases.

Be careful

Toast means well. It’s a pretty concept but please please do your research. There are way better softwares out there for a way cheaper price. They don’t care about the small shops. I have put my life into my company and their processing has nearly ruined my company. Please please do your research and ask “who will help me when I have problems”

toast has failed to refund my moneys…

toast has failed to refund my moneys the funds they illegally debited from my business acct. Since then I have returned the software that they sent, without my knowledge. Toast maliciously deducted funds from my business acct, simply because I guess we were not moving fast enough for them with boarding. Dana kennedy, was extremely pushy thru this process and made it very uncomfortable. After we decided to terminate the contract due to toast shipping out our pos systems without letting us ...

Excellent product bad communication

Excellent product, over the ph assistance good, just disappointed with communication with the sales team, once they sell you the product they disappear.

Problem not resolved and little help…

Problem not resolved and little help getting it resolved.

The customer support staff are very good

Date of experience: April 16, 2023

Everything about toast is fekkin…

Everything about toast is fekkin excellent. Thank you.

Toast streamlines reporting

Toast streamlines reporting, information accessibility and marketing into one easy to use platform. Its backend is intuitive and helpful.