9.8
SpotScore
Toast Reviews in July 2026: User Ratings, Pros & Cons
Streamline operations, boost revenue with Toast.
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Starts from $90 / month when monthly, also offers free forever plan
Toast Reviews & Ratings
Spotsaas Editor’s POV
Toast has been praised for its innovation and comprehensive suite of products, making it a standout in the industry. Customers appreciate Toast's excellent customer service and advanced features. The system is described as being packed with numerous useful functionalities that cater to diverse business needs, making it a top choice for many. Representatives like ...Read more
Toast pros and cons
Suite of products at the forefront of the industry.
Great customer service provided by representatives.
Offers a full-featured POS system with advanced features and functionalities.
Feature-rich POS system with numerous options.
Poor customer service experiences reported, with long wait times and lack of resolution.
System glitches leading to double charges and payment processing issues.
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Showing 1061-1070 out of 1243
T
Teresa
01/29/19
Toast has improved our service staff
Toast has improved our service staff, customer experience and cost of sales dramatically. Our staff finds it easy to use. They are more efficient by placing the order at the table rather than wasting time waiting for a terminal to be available. Servers are prompted as they go through the order at the table with the customers on what to ask rather than guessing or having to return to the table. The customers are pleased that their credit card never leaves their sight. The feeling of ...
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P
Phil
01/29/19
Great system
Great system. The company is very responsive. They will fix most anything very quickly. Great customer service. System rarely goes down and there are very few glitches.
D
David
01/29/19
The TOAST platform is great and…
The TOAST platform is great and customer service is nearly great, everyone does and tries their best with a growing company. I’m very satisfied with all the attention I get from customer service and how well the platform performs compared to anything else. I know you will continue to grow and improve
F
Frank
01/29/19
There really is not a good interface
There really is not a good interface. And while data is collected, it often is not in a form that is helpful. Would love an opportunity to offer assistance in developing something both more user friendly and Restaurant helpful
B
Benny
01/29/19
great all around
Date of experience: January 30, 2019
H
Heather
01/29/19
We have minor issues
We have minor issues, otherwise product is amazing!
H
Haruo
01/29/19
Communication from the account manager…
Communication from the account manager is virtually non existent.
J
Josie
01/29/19
Would not recommend
Tip pooling algorithm is poor. Customer service is poor. Customer services knowledge of the system and the way tip pooling works is poor. Features on the system are lacking such as abity to start tabs when offline, sign on screen feature not relaying the total remaining after swiping gift certificates, and hardware breaks down even when brand new. Serious lack of response from the Toast team when issues are brought to light.
K
Keith
01/29/19
It’s great
It’s great! Tbanks
J
JF
01/29/19
Great!
Toast has been a great, user friendly platform for us. There have been a few instances where responses from Customer Service have not been handled as quickly as I'd like, which is the reason for 4 stars. Overall, I've had a positive experience. I also appreciate that they look out for their staff and treat them like family, especially in light of recent times.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].