TherapyNotes Reviews in July 2026: User Ratings, Pros & Cons

Sets a new bar for customer support

TherapyNotes exceeds my expectations! I'm so glad I switched EHR programs.The program is very user friendly, and they have excellent customer service that is above and beyond any other platform or service I use, hands down! They truly are available 24/7 and I have never been on hold more than a couple minutes. Every person who has helped me has been genuinely friendly, helpful, and they follow up with an email detailing content of our call with steps to complete the items discussed. This is ...

On Saturdays

On Saturdays, the support staff seemed very busy. I am not computer literate however because I couldn't get thru on the phone, the support team sent me an email stating what needed to be done to log in and how to use the code information. This was more helpful than a call because I would forget. Because I printed their response, it was plain and simple so I could understand what to do. I really appreciated that.

Responsive

Responsive. Helpful.

Great support team

Great support team! I am very grateful for the help Therapy Notes offers!

Excellent customer support

I signed up for the 30-day free trial. The TherapyNotes help desk staff went out of their way to assist me with any questions. Kat also walked me through the "identity proofing" in order to access the e-prescribe feature. I must have made 5 phone calls to the Help Desk over a period of 5 days and each time, it was met promptly with a live person (sometimes there was a que but ability to leave my call back number and within 15 minutes, someone called back.) The staff followed up each contact ...

I called Therapy Notes for support on…ERA Support

I called Therapy Notes for support on enrolling several therapists that have individual tax ids with ERA and they were happy to help and was able to send me all the documents while were on the phone to complete. I have contacted them for several things before and I have never felt rushed.

The support was outstanding

The support was outstanding. She walked me through step-by-step what I needed to do and understood exactly what I was looking for when I called. She was friendly and compassionate and offered her support for follow up if needed. A+ customer service!

August D resolved my issue promptly and…

August D resolved my issue promptly and efficiently. She was patient and very accommodating.

Excellent customer service as always!

Excellent customer service as always. The representative was able to remotely access my computer and efficiently update my compliance settings without any issues. He was helpful, knowledgeable, and very courteous throughout the entire process. I truly appreciate how smooth and stress-free the experience was. Thanks, Qsaun M!

I had a bit of a complicated question…

I had a bit of a complicated question and received feedback and support very quickly. The response was easy and very clear to understand.