TestRail Reviews in May 2025: User Ratings, Pros & Cons

Easy to use

What do you like best? The product is very easy to pick up and use immediately. Before we had a QA engineer the task of testing fell on me temporarily. I was able to quickly create some tests to run through. I also appreciate how easy it is to export tests to move to another account. What do you dislike? The UI is a little clunky and is a little confusing when trying to navigate around the application. What business problems are you solving with the product? What benefits have you ...

Engineering Manager

What do you like best? Ability to manage test cases and test runs What do you dislike? As the list of runs grows, it's better to have ability to delete runs by using multiselect What business problems are you solving with the product? What benefits have you realized? It helps me monitor my quality

Been using for years.

What do you like best? The interface is easy to approach but over the years I've been able to take things to quite advanced levels. The ease to update suites and reflect right away in runs is a nice touch amongst many. All in all, I value the way I can get a snap shot of a testing experience from the testers! What do you dislike? I still wish I could copy entire projects similar to a git clone of a repo. Recommendations to others considering the product Please stay ahead with the UI/UX ...

TestRail is a good tool for keeping testcases.

What do you like best? I like how TestRail organizes all our testcases. What do you dislike? Have difficulty moving the test case around to different folder especially new created ones What business problems are you solving with the product? What benefits have you realized? Keeps all our regression tests organized.

Powerful test management tool with gentle learning curve

What do you like best? Visual representation of test outcomes over time, API allows for relatively simple automation of manual TestRail test suites, integration with JIRA. What do you dislike? Clunky case editing e.g. can't drag and drop test steps within a case, can't define own test outcomes. Recommendations to others considering the product Give it a try and see if it works for you. Ensure that your test cases are written with clear, concise steps. TestRail is only as good as the ...

Very good script and testing product

What do you like best? The most useful part of the system beyond the stand-alone functionality has been the ability to link Jira issues with test cases What do you dislike? I would like more ability to create printed test scripts for paper testing, which needs to happen fairly often. Not every tester will have an account online. Recommendations to others considering the product If your testing is highly reliant on printed test scripts, this may not meet your needs. It works wonderfully ...

Test cases made easy

What do you like best? It's very easy to setup and get our QA team following guidelines. The Jira integration makes documentation and results a breeze. What do you dislike? The GUI feels a bit dated, but even that's not a big issue. Locations of buttons and UI makes sense. What business problems are you solving with the product? What benefits have you realized? We are using to validate software updates and changes with our games. It's made getting the entire team running the same tests ...

Excellent software for creating and maintaining test plans across multiple projects.

What do you like best? I like how easy it is integrate TestRail with Jira. You can really make all of the testing your team is doing visible to the organization. Similarly, maintaining your test plans is so much easier when using TestRail as opposed to when using excel. What do you dislike? In the beginning of using the product, it took some time to figure out how all of the GUI buttons worked. Once you do though the product works great! What business problems are you solving with the ...

Solid Regression Testing Framework for all Skill Levels

What do you like best? This is a great platform to track regression testing. It is easily accessible to new employees to get up to speed with products and has power features for experienced users. The reports and APIs are especially useful. What do you dislike? The terminology takes a while to get used to and find. Test Case, Test Plan, Test Run, etc. Recommendations to others considering the product Great standard to go with and super integration with other products like JIRA, pytest, ...

TestRail Review

What do you like best? Ability to interact with Jira and tie into automation What do you dislike? Would like more customization and flexability What business problems are you solving with the product? What benefits have you realized? Being able to tie cases to Jira and creating metrics based on automation scripts has helped so much. Was also nice to be able to import test cases from an older test management tool when we decided to make this change.