tawk.to Reviews in July 2026: User Ratings, Pros & Cons

"Tawk to Your Leads"

What do you like best about tawk.to? I like the user interface, and how fairly easy to use. What do you dislike about tawk.to? There seems to be so much customization available and that can be daunting. What problems is tawk.to solving and how is that benefiting you? Getting to talk to leads on the website to direct them to make contact.

"Instant chat tool of websites"

What do you like best about tawk.to? We can use it for free on our websites. Also, tawk.to provide us with an easy dashboard that's we can easily utilize. It's a secure platform. It's easy for the admin to add users. Also, it shows the customer text when writing which is the advantage for us to the fast conversation. What do you dislike about tawk.to? There is nothing found to dislike about tawk.to. It's a reliable, secure, user-friendly platfrom. We can use it easily. We can embed it on ...

"Good customizable 3rd party chat"

What do you like best about tawk.to? There is no other product in the market in the support management provider niche that provides so many features free of cost. You can do almost anything in the free version except removing Tawk branding. You can add multiple agents, You can change chat theme You can set triggers etc What do you dislike about tawk.to? Once you buy it if you send an image then it opens a link to Tawk domain that lets people know that we are using Tawk but instead when we ...

"Live chat with your customers"

What do you like best about tawk.to? It works as a platform that offers an excellent chat system for your website, it has excellent functions to customize this platform in your own way, or to fully adapt it to your work system, to implement and use it is completely free, tawk .to provides you with the ability to track the actions of customers on your website, it really is excellent to increase sales and clarifying doubts to your customers is much easier through this platform. What do you ...

"Live chat with your customers"

What do you like best about tawk.to? It works as a platform that offers an excellent chat system for your website, it has excellent functions to customize this platform in your own way, or to fully adapt it to your work system, to implement and use it is completely free, tawk .to provides you with the ability to track the actions of customers on your website, it really is excellent to increase sales and clarifying doubts to your customers is much easier through this platform. What do you ...

"Easy to use free chat support tool"

What do you like best about tawk.to? tawk.to is an easy tool we can easily embed it to our website. tawk.to is a complete feature-able tool, all features come totally free. It's provided end-to-end secure live chat support for us. Users can easily connect with us to their problems in live chat. Also, the admin can solve their problems easily from a user-friendly dashboard. What do you dislike about tawk.to? Nothing I found to dislike about this software. tawk.to is available free in the ...

"Easy to use free chat support tool"

What do you like best about tawk.to? tawk.to is an easy tool we can easily embed it to our website. tawk.to is a complete feature-able tool, all features come totally free. It's provided end-to-end secure live chat support for us. Users can easily connect with us to their problems in live chat. Also, the admin can solve their problems easily from a user-friendly dashboard. What do you dislike about tawk.to? Nothing I found to dislike about this software. tawk.to is available free in the ...

Updated Rating with Followup: Rude customer service advisor changed my impression from 5* to 1* in 2 minutes

Update to the below (and changed rating from 1 star back to 5): Kevin from the Development Team went the extra mile to resolve all of the issues, going above and beyond. He assures me that the Customer Service Agent will be dealt with and that the matter has been escalated to Senior Management. He took time out of his day to contact me on my website's tawkto instant chat and explained that the CSA name that appears to guests is actually set through aliases in profiles and that the name ...

Updated Rating with Followup: Rude customer service advisor changed my impression from 5* to 1* in 2 minutes

Update to the below (and changed rating from 1 star back to 5): Kevin from the Development Team went the extra mile to resolve all of the issues, going above and beyond. He assures me that the Customer Service Agent will be dealt with and that the matter has been escalated to Senior Management. He took time out of his day to contact me on my website's tawkto instant chat and explained that the CSA name that appears to guests is actually set through aliases in profiles and that the name ...

"Excellent budget-friendly on-site chat plugin"

What do you like best about tawk.to? Tawk.to was easy to implement into our client's WordPress website. We were able to test it out in the cloud, then finally go live on our site after the client approved the functions. It was also pretty easy to onboard the staff handling the incoming chats; Tawkto's simple interface made it easy for them to see the new conversations, and we were able to create a quick action that pushed the notification of a new chat to certain key players. What do you ...