NEWJoin 1M+ SaaS Professionals|Get Weekly Insights, Trends & Expert PicksSubscribe Free →

Spotsaas logo

9.7

Spot Score

tawk.to - Live Chat Software

tawk.to Reviews in July 2026: User Ratings, Pros & Cons

Engage with customers in real-time, effortlessly.

4.2

Add to compare

Get Pricing Details

tawk.to Reviews & Ratings

4.2

Very Good

Based on 207 ratings & 274 reviews

Rating Distribution

Excellent

(176)

Very Good

(48)

Good

(6)

Poor

(8)

Terible

(36)

Spotsaas Editor’s POV

Tawk.to has garnered mixed reviews over the past year, showcasing a diverse range of experiences. Despite some criticisms, there are notable strengths to highlight. Users appreciate the user-friendliness and cost-effectiveness of Tawk.to, mentioning its easy setup and customization options. The integration with websites and the ability to engage with customers in ...Read more

tawk.to pros and cons

  • User-friendly and cost-effective, offering easy setup and customization options.

  • Provides real-time engagement with customers, valuable insights, and automation features.

  • Integrates well with multiple websites, allowing smooth communication and quick responses.

  • Offers a strong free plan with an automation bot and 24/7 support team-like functionality.

  • Inconsistent customer support and difficulty in obtaining refunds, especially after canceling services.

  • Some crashing issues reported in the Android app, while the PC version works well.

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 101-110 out of 274

HD

Haradhan D

08/30/21

4.5 out of 5

"tawk.to is one of the best and also top leading live chat provider"

What do you like best about tawk.to? tawk.to provide us multiple advanced features like an end-to-end encrypted secure live chat support each and every feature comes for free. Website users easily can solve their queries with live chat. And also admin can make frequently asked the question and answer knowledge base page with tawk.to this features actually save lots of working efforts and this is the most effective way to provide support to end-users. The user easily explains their problem ...

Read more

H

Hank

08/25/21

5 out of 5

A great live chat software for monitoring website activities

PROS: I like tawk.to as it allows for flexibility in terms of customer engagement. The user can choose when to initiate or join a live chat. I use this mainly for monitoring the activities on my website and gathering information about my visitors. This platform allows you to track the number of visitors on your website and the number of times each page is viewed. It also gives you some data about your website’s visitors, like their IP addresses and countries. CONS: Some of tawk.to’s ...

Read more

H

Hank

08/25/21

5 out of 5

A great live chat software for monitoring website activities

PROS: I like tawk.to as it allows for flexibility in terms of customer engagement. The user can choose when to initiate or join a live chat. I use this mainly for monitoring the activities on my website and gathering information about my visitors. This platform allows you to track the number of visitors on your website and the number of times each page is viewed. It also gives you some data about your website’s visitors, like their IP addresses and countries. CONS: Some of tawk.to’s ...

Read more

E

Evan

07/14/21

4 out of 5

Cost-effective and user-friendly live chat software

PROS: Tawk.to has all the features necessary for a good messaging platform. It is user-friendly and easy to integrate on a website. It also has a mobile version which enables us to receive notifications and respond promptly to our clients. CONS: We have dealt with situations where the status of our representatives remained active because they forgot to log out of the app. This caused miscommunication between us and our clients.

BP

Brandon Persons

07/09/21

1 out of 5

Websites that use this are scams

Websites that use this are scams. They have to know that so they're probably part of it.

L

Letha

06/11/21

4 out of 5

The best live chat app available on the market

PROS: Tawk.to is an efficient and reliable solution for monitoring your site and initiating chats with your visitors. It can be conveniently accessed through its mobile app version or via a web browser. It is 100% free and works really fast. Integrating it with WordPress has also been trouble-free in our experience. CONS: It takes a while to learn how to navigate this platform. Its interface can be improved to become more user-friendly and to allow for the maximization of its usability ...

Read more

SM

Scott Mistretta

05/18/21

1 out of 5

They are in bed with criminals with…

They are in bed with criminals with fraudulent web sites. If you ever see a chat with the parrot logo and or tawk.to text in it, get off the site!

AS

Ankit S

05/14/21

5 out of 5

"The Most Reliable Live Chat Assistant Application."

What do you like best about tawk.to? In my opinion, Tawk is one of the most efficient chat software. Tawk is a live chat application which helped us to solve consumer grievances, interact with them and also helped in marketing activities. We closed our sales funnel through this application, and moreover it a user-friendly software. What do you dislike about tawk.to? To be very honest Tawk made our lives easier, I cannot think about any dislikes at this very moment, but personally, I think ...

Read more

E

Erwin

05/12/21

4 out of 5

A free live chat software with great features

PROS: Tawk.to has a lot of great features to help you connect with potential customers in real time. This platform has notification features that allow you to monitor, manage, and respond to the messages you receive. It also provides you with analytics that gives you specifics about your visitors, including their IP addresses and emails. CONS: I am very satisfied with tawk.to so far. There is nothing I can say I dislike about it.

O

Owen

05/01/21

5 out of 5

Tawk.to is an accessible and convenient messaging platform

PROS: Tawk.to is a very accessible live chat software. Both website owners and visitors will benefit from using it. It is available on many devices and all its top-notch features can be used for free. Website owners can easily configure it according to their needs. They can automatically send greeting messages to their visitors and also let their visitors know when live support service is available. Even when the support team is offline, visitors can still communicate their concerns via ...

Read more

Free vendor scorecard

Evaluate tawk.to objectively with the live chat software scorecard

A weighted live chat software vendor scorecard to score tawk.to against your real requirements — not the marketing.

  • Weighted criteria you can edit
  • Score multiple vendors side-by-side
  • Shareable with your buying committee

No file downloads on screen — we email it to you. One-click unsubscribe anytime.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].