9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 981-990 out of 2962
AU
Anonymous User
04/22/21
"Good phone system, Salesforce integration could use work."
What do you like best about Talkdesk? The call quality has been good, and the call recordings are great. The Sales team has seems happy with it. Their CS team has been fantastic to work with.
AU
Anonymous User
04/22/21
"Great Cloud Experience"
What do you like best about Talkdesk? I love you; there is no need for a physical phone with Talkdesk. There are not multiple platforms you have to use to be able to make or receive calls.
AU
Anonymous User
04/22/21
"Weak Product - Way too early to buy"
What do you like best about Talkdesk? The TD employees are all super nice. Everyone from sales, to implementation, to support. What do you dislike about Talkdesk?
AU
Anonymous User
04/22/21
"Amazing experience!"
What do you like best about Talkdesk? the UI and general simplicity, it was an enjoyable experience What do you dislike about Talkdesk?
AU
Anonymous User
04/22/21
"Good Product with a lot of room for improvement"
What do you like best about Talkdesk? Call Quality and ease of use for the standard user. Overall the system works well for a creative and forget-it system. If you are a large company that is constantly changing their phone system it is not the best.
MM
Mariesther M
04/22/21
"It works, but we have to always be aware or checking the phone coz it goes offline alone"
What do you like best about Talkdesk? I like the easy use and how it separates and informs you about the calls What do you dislike about Talkdesk?
AL
Ambrose L
04/22/21
"Talkdesk is fantastic. I love how user friendly is it. Very easy to use.More companies should use it"
What do you like best about Talkdesk? I love how easy it is to use. It is very tech-friendly. I like the sidebar they let you use. I use the talk desk every day because it's a part of my everyday task. I think more companies should use it for their communication. Talk desk is new for me and it's pretty easy to use once you understand how everything works. I believe talkdesk is the future of communications for higher educations and other sectors. Whoever thought of this idea is a genius. ...
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RD
Ratko D
04/21/21
"Excellent solution for our support agents"
What do you like best about Talkdesk? It's a modern solution for a contact center, it is very easy to use, both for administrators and for agents as well and does not requires special training or devices or software. It's a service that requires almost no maintenance at least not dealing with software updates, os updates etc. It is AWS hosted, so it's reliable from infrastructure point of view. We've been using it for a few months now, no issues so far with the platform. Also I like that is ...
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AU
Anonymous User
04/20/21
"Complete VoIP Solution"
What do you like best about Talkdesk? As an admin, when setting up TD, the process is very user-friendly. You can select which fields need to be synced to which object, along with many other custom automation.
IH
Isabella H
04/19/21
"Improved our workflow, but opportunities abound"
What do you like best about Talkdesk? The live dashboard and ease of logging calls. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].