9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 991-1000 out of 2962
IG
Ivan G
04/19/21
"best contact center software"
What do you like best about Talkdesk? I could easily manage all my calls with helpful contact info. The option with integration to CRM software is one of the best features that saves enormous amounts of time and work.
AU
Anonymous User
04/19/21
"All the tools for a contemporary call center solution at your fingertips"
What do you like best about Talkdesk? The flexibility to alter scripts and priorities on the fly. No need to wait for IT support. What do you dislike about Talkdesk?
KW
Kari W
04/16/21
"Talkdesk is very user friendly and very easy to administer"
What do you like best about Talkdesk? The Callbar application is easy for the agents to use but the Administration of the system is very easy as well, from building new flows in the Studio to purchasing numbers. The live dashboards are very helpful and to be able to drill down on them is easy as well.
AI
Anna I
04/16/21
"its easy to work with and so far there are no issues of any kind"
What do you like best about Talkdesk? I like that it creates automatically a ticket What do you dislike about Talkdesk?
AU
Anonymous User
04/16/21
"Easy to use!"
What do you like best about Talkdesk? Talkdesk is very intuitive and easy to use. What do you dislike about Talkdesk?
AU
Anonymous User
04/16/21
"Very useful, sound sometimes is distorted and I've tried multiple headsets."
What do you like best about Talkdesk? Hands-free, and you don't have to use your personal number. What do you dislike about Talkdesk?
HA
Hussam A
04/09/21
"My Talkdesk Review"
What do you like best about Talkdesk? in clould service and user frindly via a PC client. What do you dislike about Talkdesk?
JL
Jessica L
04/05/21
"Really intuitive and easy to use"
What do you like best about Talkdesk? It is pretty easy to use and we are very autonomous when we need to change the flow or the configuration. What do you dislike about Talkdesk?
RC
Rus C
04/02/21
"TalkDesk is Easy To Use / Does Need Some Work"
What do you like best about Talkdesk? Call flows are easy to manage in the studio flow, configurations (once understood) are fairly easy to manipulate. Call recordings are easily accessible and reporting is simple.
AU
Anonymous User
03/31/21
"Tlkdesk made our life easyer"
What do you like best about Talkdesk? Talkdesk is structured very well; reporting area is complete, you can check every KPI for your team. Easy to use, we managed to train our agents fast even in pandemic and work from home situations.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].