9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 971-980 out of 2962
AC
Alex C
04/27/21
"Talkdesk Never Disappoints"
What do you like best about Talkdesk? Talkdesk is very simple and easy to use! What do you dislike about Talkdesk?
AU
Anonymous User
04/27/21
"Will recommend talkdesk"
What do you like best about Talkdesk? I like the way we can make the calls so easily, calls are recorded, can easily play recorded calls What do you dislike about Talkdesk?
AU
Anonymous User
04/27/21
"Better experience with call routing over time, but reporting feature could be better"
What do you like best about Talkdesk? Talkdesk is easy to navigate, and the UI design is pretty user-friendly. The admin setting is easy to manage and make changes. The improved call routing function offers good flexibility for our team to set up the call receiving tiers and strategy.
DR
Dena R
04/25/21
"Fundamental platform for running business smoothly"
What do you like best about Talkdesk? I like the straightforwardness and user-friendly nature of this platform. The most impressive thing about it is that anyone can easily use it without knowing this product. The caller ID also proves to be very beneficial because it contains the email address of the customer that helps him in quickly accessing the information. Another worth mentioning feature is the admin panel, as it consists of various options for reports.
CD
Ciara D
04/23/21
"Most helpful and useful tool for support agents"
What do you like best about Talkdesk? The best and most worth mentioning feature is that it gives most advanced, reliabe and latest solutions for contact center. It is incredibly easy to use. It is equally helpful for agents and administrators. Anothe plus point is that no specific training is required before using this. I Iove the live dashboards. I found it to be very much user friendly.
JR
Joe R
04/23/21
"Reliable, Flexible Call Automation Solution"
What do you like best about Talkdesk? It's fairly easy to implement, integrates very well with Salesforce.com, easy to make changes and modifications. What do you dislike about Talkdesk?
AU
Anonymous User
04/22/21
"Great Cloud Experience"
What do you like best about Talkdesk? I love you; there is no need for a physical phone with Talkdesk. There are not multiple platforms you have to use to be able to make or receive calls.
AU
Anonymous User
04/22/21
"Intuitive tool that could use some improvements"
What do you like best about Talkdesk? Easy to use, intuitive, real-time data, and simple What do you dislike about Talkdesk?
AU
Anonymous User
04/22/21
"Intuitive tool that could use some improvements"
What do you like best about Talkdesk? Easy to use, intuitive, real-time data, and simple What do you dislike about Talkdesk?
AU
Anonymous User
04/22/21
"Good phone system, Salesforce integration could use work."
What do you like best about Talkdesk? The call quality has been good, and the call recordings are great. The Sales team has seems happy with it. Their CS team has been fantastic to work with.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].