9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 871-880 out of 2962
ZS
Zeke S
05/25/21
"Perfect Solution"
What do you like best about Talkdesk? Easy to deploy, easy to use, and is super reliable. We were able to deploy Talkdesk ahead of schedule, under budget and our team and truly loved using it. When we all went remote in 2020, we had zero issues with connectivity.
HB
Hardik B
05/25/21
"Excellent tool to use for calls and reporting"
What do you like best about Talkdesk? The reporting part is awesome. Also the dashboard is superb. Makes my task easy when working on it. Also I'm able to minimise the work load in no time. Very good platform to pull up reports, make calls, listen to the call, etc. great resource to do official work in not time. The paltform is fast and easy to use with loads of options available
AU
Anonymous User
05/25/21
"Talkdesk is wonderful"
What do you like best about Talkdesk? Love the real-time reporting features. Helps me and my team ensure we have coverage for our customers at all times. What do you dislike about Talkdesk?
NH
Noel H
05/25/21
"Super Easy to Use!"
What do you like best about Talkdesk? I love the fact that is extremely easy to use, is intuitive, reports are easy to pull, queue monitoring is easier because Talkdesk gives you a pie chart where you can see the agent activities and the queues.
AU
Anonymous User
05/25/21
"Solid softphone platform with great uptime"
What do you like best about Talkdesk? Talkdesk has been a solid platform with consistent uptime. Rarely have issues with the product. What do you dislike about Talkdesk?
CS
Chase S
05/25/21
"Great Call Center System"
What do you like best about Talkdesk? I love that TalkDesk integrates with the systems we use and the way we want it to work. Their support is awesome and always quick with resolving my issues. Easy to use platform.
AU
Anonymous User
05/25/21
"Happy with Talkdesk Features, SFDC integration, Reports and Dashboards"
What do you like best about Talkdesk? Talkdesk is integrated into Salesforce which enables our organization to track all inbound activity in one platform. The Reports and Dashboards are outstanding
AU
Anonymous User
05/25/21
"Talkdesk is a great phone system"
What do you like best about Talkdesk? Talkdesk is simple to use and it is 100% cloud base. What do you dislike about Talkdesk?
DH
Dean H
05/24/21
"FRom Mitel to Talkdesk"
What do you like best about Talkdesk? We moved to Talkdesk for our Customer Service Centre to integrate more closely with Salesforce, this has been a big improvement over our former integration.,
AU
Anonymous User
05/24/21
"Great Support and Service"
What do you like best about Talkdesk? TalkDesk made it possible for our workforce to transition to working from home during the COVID-19 pandemic efficiently. Support was always quick to assist with any questions or help resolve any issues identified during this time.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].