TalkDesk Reviews in June 2026: User Ratings, Pros & Cons

"Great product and great customer service!!"

What do you like best about Talkdesk? Very easy to use and regular updates released to improve functionality.Great for being able to merge calls between users and carriers without having to hang up or call someone back. Great customer service to go with it. They're very determined to resolve your issues and are very kind throughout the process. I recently had an issue with being unable to answer forwarded calls on my personal cell phone if there was any background noise. The TalkDesk ...

"Great app for time tracking"

What do you like best about Talkdesk? It is one of those apps which are upgrading their services day by day. It can be used to place phone calls throughout the organization and helps keeping a track of calls. So next time the user establishes a call again to some number dialed in the past, even without saving the ways, it has an intelligent system that automatically detects all the activities of the past, inform the supervisor regarding the same, as well as recommend the user in real-time, ...

"Unsurpassed service!"

What do you like best about Talkdesk? Training is easy. When I have a problem, it's resolved quickly and efficiently. What do you dislike about Talkdesk?

"Talkdesk: An Efficient, Effective and Flexible Call Center System"

What do you like best about Talkdesk? The GUI is very simple to use and intuitive. If the app is training to find dashboards and reports, a new user does not require anything. I like the integration of the app with Salesforce, which holds all the data points of our clients. To continue to develop their offering, Talkdesk also comes up with enhancements. When a rare problem arises, it is extremely accurate and fast to answer. I think that the Talkdesk is the future for higher education and ...

"Talkdesk is a great replacement for deskphones. And its working very smoothly"

What do you like best about Talkdesk? That you have much options to configure within the admin portal. User friendly.

Cuts work hours by half

PROS: Talkdesk allows for the saving of contacts, thereby allowing you to reach out to them whenever you have promotional plans to offer. Real-time reporting allows me to be in better control of the situation and respond promptly whenever needed. It also serves as an agent tracker, giving me a full view of who is present at the floor and who is meeting the volume quota.

"Reliability, Features, and Ease of Administration"

What do you like best about Talkdesk? The near 100% uptime and ease of administration along with the easy to use interface for our contact center agents. Additionally the support provided to our team has always been top notch.

"Pretty good so far! I have been pleased with the switch over from our previous solution."

What do you like best about Talkdesk? The ease of changing the IVR and making changes. Worlds of differences between our old solution and Talkdesk. Talkdesk is so easy and intuitive to use vs what we were using. It is so intuative to use and the knoweldge base is very good too. Even for things I didnt recall from the training I could figure out on my own from the documentation. The ability to have SMS support along with phone is also great.

"Happy with platform"

What do you like best about Talkdesk? The easy-to-use platform and reports that can be generated. What do you dislike about Talkdesk?

"Easy to Use -Karmine W"

What do you like best about Talkdesk? I like that contacts are easily accessible to find their info, and you can get info as they are calling in. What do you dislike about Talkdesk?