TalkDesk Reviews in June 2026: User Ratings, Pros & Cons

"Flexible calling solution"

What do you like best about Talkdesk? Talkdesk integrates with our existing ticketing software. It offers all the needed call functions and stores call recordings. It also offers numerous add-ons, some of which are quite sophisticated. The reporting provides us with basic required stats such as SLAs.

"Great features. But there have been some serious bumps."

What do you like best about Talkdesk? Studio is easy and intuitive to set up. It has allowed us to get much more personalized in our inbound call structure, which our teams really appreciate.

Talkdesk is a horrible company with a horrible product

Talkdesk is a horrible company, top to bottom. The experience started with our professional services implementor telling us he is unfamiliar with Salesforce, even though we purchased TD for Salesforce integration and the SOW included the Salesforce implementation. It just kept going downhill from there. Calls would randomly not be logged to Salesforce without warning and since there is no error logging, no way to know or debug it. We created an automation to create Cases for voicemails. ...

"Very helpful, supportive, and great service."

What do you like best about Talkdesk? The amount of help articles, the quickness of response to emails, and thoroughness of the assistance. What do you dislike about Talkdesk?

"great phone system option"

What do you like best about Talkdesk? with talkdesk we are able to directly contact our customers as well as quickly answer them on urgent basis when chat or tickets cannot do its job, it is also great to communicate with people are around the world for a very low price

"Talkdesk good review"

What do you like best about Talkdesk? The interface. It is super user-friendly. We can monitor each other's calls from all organizations. I love the feature where we can change the status remotely. So when one of our colleagues got disconnected or if an emergency comes in, we can change their status from whatever to offline. I like this feature. We can also see the available number of agents currently logged in to our splits, how many calls are answered, how many calls on queue, and how ...

"There is no other application I can think of which comes even close to what Talkdesk has to offer"

What do you like best about Talkdesk? It's absolutely spot on, brilliant just brilliant. Its Ronaldo, Tendulkar, and Tom Brady on a business scale. What I like is its user interface, easy for a first-timer to figure out the app. The option for download is smooth and also to listen to the recording in real-time is a gem of a feature. I love the feature where it lets you get the report on a schedule. I have worked on may call recording applications in the past and when I started using ...

"The best platform for your business"

What do you like best about Talkdesk? The platform is very user friendly and straight forward. Even people that have never seen it before can start working immediately. The caller ID includes the email address of the customer for easy access to the information. The admin panel is great with a lot of options for reports, etc. Transferring calls to co-workers or external phone numbers is very easy. As long as you have a good pair of headphones you are ready to take on all the calls.

"Overall experience is good, I think it can be improved further"

What do you like best about Talkdesk? The dashboards are really helpful. I also like the call recording listening. I also like that I can listen to live call interactions, very helpful especially now that we are working from home.

"This is a user-friendly tool and provides all the essential data that we need on a daily basis."

What do you like best about Talkdesk? It has an OMNIchannel feature which makes it efficient for the user to log into different channels in just one click. Call recordings are ready in a few seconds after the call, and live call monitoring is also an option that we can use. Data gathering for Calls is pretty much complete and easy to navigate. Email queue is also easy to monitor. We have the option to answer email/chat/call at the same time.