9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 851-860 out of 2962
JW
Jeremy W
07/09/21
"Very efficient system"
What do you like best about Talkdesk? What I like best is the warm transfer option. What do you dislike about Talkdesk?
JS
Jack S
07/09/21
"TalkDesk helped us transform our Customer Relations Department into an agile, fully remote team."
What do you like best about Talkdesk? The Callbar and Integration with Salesforce. What do you dislike about Talkdesk?
NS
Nachel S
07/08/21
"Great for business and even small companies. A reliable and easy to use communication system!"
What do you like best about Talkdesk? How easy it is to use. The simplicity of it makes hard job 10x easier. What do you dislike about Talkdesk?
AB
Alexandria B
07/08/21
"Love the Live Legacy Dashboard!"
What do you like best about Talkdesk? There are too many things. The legacy version of Talk-Desk allows us to see who is actively working, who is busy and on a call, how many callers we have, how many are on hold and waiting, and allows us to track and adjust each of the phone lines that we have. I absolutely love Talk-Desk and all the different features we are able to use. This product makes our line of work-Emergency response-so much easier.
RR
Rachel R
07/08/21
"Talkdesk Review"
What do you like best about Talkdesk? I like that it is connected to a computer & does not require a utilization of a desktop phone. What do you dislike about Talkdesk?
MS
Miranda S
07/08/21
"Talkdesk is way more convenient than using a regular office phone. Makes more sense!"
What do you like best about Talkdesk? I love that it is on the computer; you're looking at the screen anyway, so it's great. Easy to use, always there and makes life easier.
RR
Rachel R
07/08/21
"Talkdesk Review"
What do you like best about Talkdesk? I like that it is connected to a computer & does not require a utilization of a desktop phone. What do you dislike about Talkdesk?
AU
Anonymous User
07/08/21
"Reliable and user friendly."
What do you like best about Talkdesk? I like how every agent has such in-depth statistics, and it's always accurate. It is easy to transfer calls and if you only use the basic funtions of your Talkdesk widget, almost anyone should be able to use it. I love that the reports for individual agents show the amount of time spent in each status in order to ensure productivity is always high.
JH
Jake H
07/08/21
"I love it SOOOOOOOO much!!!"
What do you like best about Talkdesk? I am not dealing with TPX. I also love that all our calls our recorded and monitored!!!! What do you dislike about Talkdesk?
AH
Ali H
07/07/21
"Talkdesk reliable softphone"
What do you like best about Talkdesk? TalkDesk has been reliable comparing to all other softphones. The quick connectivity and clarity is such a relief to the one who works majorly on calls. I have used 3 Cx and TalkDesk both. I would recommend Talkdesk as its improvements are not measurable.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].