9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 711-720 out of 2962
PM
Patrick M
10/20/21
"Excellent Call Center Product"
What do you like best about Talkdesk? The interface is very clean, it plugs into our Zendesk iteration very cleanly, the Studio feature allows us to make a fairly complex IVR and change things around pretty easily.
ES
Eduard S
10/20/21
"Talkdesk is the fastest tool for customer service related activities."
What do you like best about Talkdesk? I can resolve any assignment/incident in a fast and timely manner without any crashes. What do you dislike about Talkdesk?
AP
Adam P
10/20/21
"No-code automation, seamless Salesforce integration, and excellent technical support"
What do you like best about Talkdesk? My favorite thing about Talkdesk is its Studio feature, which enables non-coders to create robust, complex automated phone flows to handle incoming calls. Within Studio, my favorite feature is the ability to collect data from the inbound callers, store that data in variables, and then push those variables into Salesforce where we can access them using all of Salesforce's native automation tools -- Flow, Process Builder, Workflow Rules and Approval ...
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RM
Rebecca M
10/19/21
"An ideal tool in 2021"
What do you like best about Talkdesk? It's intuitive. The interface is simple and easy to use so there is zero learning curve for this software. This is ideal for remote workers with limited access to onboarding training.
CS
Cade S
10/19/21
"Great I love it"
What do you like best about Talkdesk? The efficiency of the dialing and missed calls What do you dislike about Talkdesk?
JE
Jeremy E
10/19/21
"TD REVIEW"
What do you like best about Talkdesk? The accessibility of being able to dial numbers What do you dislike about Talkdesk?
AU
Anonymous User
10/19/21
"great tool"
What do you like best about Talkdesk? Easy to use and helpful, especially with reports. What do you dislike about Talkdesk?
CL
Corey L
10/19/21
"Great tool for productivity!"
What do you like best about Talkdesk? I like how organized the platform is. It allows me to track my call metrics as a new employee and see my progress. It also allows me to compare my effort relative to my peers to ensure that I work efficiently. The tool is spotless and easy to use. Very smooth.
AU
Anonymous User
10/19/21
"Love talkdesk"
What do you like best about Talkdesk? The ease of access. Talk desk is never down or offline What do you dislike about Talkdesk?
MV
Maksim V
10/19/21
"Best service ever met"
What do you like best about Talkdesk? Several factors: 1. Empathy of employees
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].