9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
Add to compare
Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
Filter results
Sort by :
Showing 701-710 out of 2962
AU
Anonymous User
10/21/21
"Easy to use - Prefer web version of app"
What do you like best about Talkdesk? Pretty easy to use. Calls come in clear. Lots of status-types besides "Online" and "Offline". Voicemail transcripts are decent.
AU
Anonymous User
10/21/21
"Arrive"
What do you like best about Talkdesk? blind transfers are nice, good to be able to copy/paste numbers What do you dislike about Talkdesk?
EF
Erick F
10/21/21
"Pretty easy to use!"
What do you like best about Talkdesk? I like that everything is straightforward to use, and you can get the hang of it pretty quickly; you don't need intense training on it or anything. The support for this is fast in response. I love the Dashboard features and the app that you can download on your phone or tablet. In the whole year that I have used this software, I've only experienced an issue once and they fixed it right away!
AU
Anonymous User
10/21/21
"Talkdesk - great for teams"
What do you like best about Talkdesk? Easy to manage and view team phone calls. We use this routinely for inbound and outbound support calls and it's proved to be an easy system to leverage.
PH
Prabh H
10/21/21
"Great for building custom solutions for contact centres"
What do you like best about Talkdesk? Their studio flow is very intuitive and surprisingly easy to use once you get started What do you dislike about Talkdesk?
AU
Anonymous User
10/21/21
"Detailed Metrics"
What do you like best about Talkdesk? I like the metric customizations. Its also a great way to coach reps. What do you dislike about Talkdesk?
CF
Caitlin F
10/21/21
"Talkdesk is a no brainer call solution"
What do you like best about Talkdesk? Talkdesk has a very easy-to-use UI, it's easy to add and remove users, easy to set up new call queues and their support team is great. The best part though? It never goes down. In 3 years with Talkdesk we've never been impacted by a Talkdesk outage. That sounds like nothing, but in the years of battling Shortel/Mitel this was a constant and persistant issue. The best part about Talkdesk, is not thinking or worrying about Talkdesk.
AU
Anonymous User
10/20/21
"The product is better than the service"
What do you like best about Talkdesk? Visual management is very user-friendly after the initial walkthrough. What do you dislike about Talkdesk?
AU
Anonymous User
10/20/21
"Great system and very helpful support"
What do you like best about Talkdesk? Talkdesk is very user friendly and easy to use What do you dislike about Talkdesk?
AU
Anonymous User
10/20/21
"The product is better than the service"
What do you like best about Talkdesk? Visual management is very user-friendly after the initial walkthrough. What do you dislike about Talkdesk?
Free vendor scorecard
Evaluate TalkDesk objectively with the call center software scorecard
A weighted call center software vendor scorecard to score TalkDesk against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].