9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 681-690 out of 2962
RG
Rocky G
11/11/21
"Talkdesk is next level contact center headed in the right direction to advance CX"
What do you like best about Talkdesk? Talkdesk accommodates the voice of the customer in the development of features, enhancements, and products. What do you dislike about Talkdesk?
AU
Anonymous User
11/10/21
"I like that it shows everything, time, date, amount of calls in and outbound, etc."
What do you like best about Talkdesk? That it shows how many calls are made and at what time slot. It's great. Also, talk time is shown, which is perfect. You can also track each contact conversation separately.
AU
Anonymous User
11/10/21
"Convenient and reliable tool"
What do you like best about Talkdesk? the reporting tool is really granular and it helps me understand the team needs and numbers to make sure we hit our targets. it's very easy to use and doesn't have a lot of issue compare to others
AU
Anonymous User
11/10/21
"I like that it shows everything, time, date, amount of calls in and outbound, etc."
What do you like best about Talkdesk? That it shows how many calls are made and at what time slot. It's great. Also, talk time is shown, which is perfect. You can also track each contact conversation separately.
SC
Steph C
11/09/21
"talkdesk is great!"
What do you like best about Talkdesk? It is a reliable phone system, easy to use, you can transfer calls with ease, and the reception during calls is good. I use a wired headset, and laptop. It is much simpler to use than 8x8!
SC
Steph C
11/09/21
"talkdesk is great!"
What do you like best about Talkdesk? It is a reliable phone system, easy to use, you can transfer calls with ease, and the reception during calls is good. I use a wired headset, and laptop. It is much simpler to use than 8x8!
KF
Kevin F
11/08/21
"Great for Customer Service - Terrible for Backoffice"
What do you like best about Talkdesk? It is a pretty smooth experience for our Customer Service team, but for our back office users, which is the majority of users that we needed to have on the system, it's not great. It is nice to have a cloud based system, though. Our old system was on a dying Linux server and it was just awful. So really, coming from that will make anything modern seem good. So, I guess that's a good thing.
FS
Fernando S
11/08/21
"Flexible and robust solution"
What do you like best about Talkdesk? Taldesk is a very powerful and flexible tool for call management. The Studio tool is truly remarlable. What do you dislike about Talkdesk?
VS
Vinay S
11/05/21
"It is good and easy to use"
What do you like best about Talkdesk? User interface is simple and easy, easy to dial and fast connection. What do you dislike about Talkdesk?
AU
Anonymous User
11/04/21
"Great Experiance!"
What do you like best about Talkdesk? Easily track the day's calls and employee's productivity. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].