9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 671-680 out of 2962
AU
Anonymous User
11/16/21
"This app is great!"
What do you like best about Talkdesk? My favorite part of Talkdesk is the integration between this application and my other applications. I use it with Salesforce, and the two work well together to allow me to review my activity with a client on their page. It is also beneficial to listen back to calls through the Talkdesk application to recall information from a call and it was also helpful when I was getting trained in my role to hear how a client call should go.
AU
Anonymous User
11/16/21
"This app is great!"
What do you like best about Talkdesk? My favorite part of Talkdesk is the integration between this application and my other applications. I use it with Salesforce, and the two work well together to allow me to review my activity with a client on their page. It is also beneficial to listen back to calls through the Talkdesk application to recall information from a call and it was also helpful when I was getting trained in my role to hear how a client call should go.
AU
Anonymous User
11/16/21
"Talk Desk"
What do you like best about Talkdesk? It makes excellent phone calls. Good connection What do you dislike about Talkdesk?
DM
Diego M
11/14/21
"It is an amazing experience. I can monitor my agents in real time plus get a very detailed data."
What do you like best about Talkdesk? The agent details report being so complete. What do you dislike about Talkdesk?
DM
Diego M
11/14/21
"It is an amazing experience. I can monitor my agents in real time plus get a very detailed data."
What do you like best about Talkdesk? The agent details report being so complete. What do you dislike about Talkdesk?
T
Thalia
11/11/21
Useful to any industry
PROS: Talkdesk, as a cloud computing solution, cuts costs as it links well with Salesforce. This great integration allows me to save contacts in which case I could better prepare for a call when I see a certain name on the screen.
RG
Rocky G
11/11/21
"Talkdesk is next level contact center headed in the right direction to advance CX"
What do you like best about Talkdesk? Talkdesk accommodates the voice of the customer in the development of features, enhancements, and products. What do you dislike about Talkdesk?
AU
Anonymous User
11/11/21
"Talkdesk hiccups"
What do you like best about Talkdesk? That you can make this customized to your business What do you dislike about Talkdesk?
AU
Anonymous User
11/11/21
"Talkdesk hiccups"
What do you like best about Talkdesk? That you can make this customized to your business What do you dislike about Talkdesk?
T
Thalia
11/11/21
Useful to any industry
PROS: Talkdesk, as a cloud computing solution, cuts costs as it links well with Salesforce. This great integration allows me to save contacts in which case I could better prepare for a call when I see a certain name on the screen.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].