9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 651-660 out of 2962
JH
Jodi H
11/23/21
"Communication! Communication! Communication!"
What do you like best about Talkdesk? I really like the way they communicate. We are assigned a customer success representative and ours is A M A Z I N G. Thank you Matthew Dale for all you do for us. And I love how collaborative all the different areas are with us as customers. I feel like our input is valued.
AU
Anonymous User
11/22/21
"Service from grit to great!"
What do you like best about Talkdesk? All data reports I need to manage my team are present and easily created, plus Support is speedy and friendly. I am using Talkdesk to manage my team's performance, and so far, everything and anything that I need is there, or if I need help, Talkdesk Support is my go-to place to get it all done perfectly!
AU
Anonymous User
11/22/21
"I like working on talkdesk yet the sometimes it makes some creepy noises."
What do you like best about Talkdesk? The convenience of just copying and pasting the phone number. Also, the way it identifies the contact and displays right in front of you. The straightforwardness of the application is the plus point along with the ability to hear your own call.
AU
Anonymous User
11/19/21
"Great Business Tool"
What do you like best about Talkdesk? Variety of Filters for Report Settings is the coolest. What do you dislike about Talkdesk?
EP
Ed P
11/19/21
"Talkdesk - A Complete CCaaS Platform"
What do you like best about Talkdesk? Talkdesk makes it easy to focus on Customer Experience because their tools and users interfaces are so brilliantly designed. The declarative approach to configuration allows me to quickly respond to business changes; in one instance I was able to stand up a new call center using only Talkdesk in less than 2 hours. They provide all the tools, IVR, ACD, WFM, QM, Speech Analytics, Virtual Agents, and AI-enabled security alerts. One vendor, one platform for ...
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AU
Anonymous User
11/19/21
"user friendly"
What do you like best about Talkdesk? It is easy to use, easy to find contacts, voice mails, listening to calls What do you dislike about Talkdesk?
KR
Karthikeyan R
11/19/21
"Don't Look Elsewhere, Just Go With Talkdesk!!!"
What do you like best about Talkdesk? It's very simple yet powerful... Perfect application for everyone to connect with our colleagues. User-friendly application. Easy to set up and use. Setting up calls is very simple. Many inbuilt features are there to make our work easy.
AU
Anonymous User
11/19/21
"Having an awesome experience!!!"
What do you like best about Talkdesk? The user interface is so easy to use. Quality of the calls is the best no dropped calls. The fact that I can use Talkdesk with Salesforce is amazing. One-click calling makes my workday that much easier.
RM
Rachael M
11/19/21
"Love Talkdesk!"
What do you like best about Talkdesk? Very simple, easy-to-use way to make back-to-back outbound calls daily. I can download and use on my work and personal laptop, which makes working from anywhere very easy. I always have calls transferred to my person phone without the client having that phone number.
AU
Anonymous User
11/19/21
"Talkdesk is the best"
What do you like best about Talkdesk? Talkdesk is super easy to use. It integrates with Salesforce. It records my calls so I can go back and listen to them. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].