9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 641-650 out of 2962
AU
Anonymous User
11/28/21
"TD reveiew"
What do you like best about Talkdesk? TD is ensuring to give us accurate reports, and also, it is user friendly and does not make things complicated for a person who is a new user.
AU
Anonymous User
11/27/21
"Great insights and detailed reporting"
What do you like best about Talkdesk? Customization options in the reporting section. What do you dislike about Talkdesk?
L
Luz
11/26/21
Fantastic call manager
PROS: Talkdesk's reliable integration with third-party platforms like Salesforce, our CRM tool, ensures that all calls received from the former will be recorded in the latter as well.
BC
Brendalee C
11/25/21
"Talkdeak"
What do you like best about Talkdesk? I like the fact that I can call, transfer, monitor calls and sign in easily What do you dislike about Talkdesk?
JV
Joe V
11/24/21
"My Exceptional Service Experience With Talkdesk"
What do you like best about Talkdesk? Talkdesk has exceptional customer service and is always very responsive in answering and meeting our support needs.
AU
Anonymous User
11/24/21
"Review of Talkdesk"
What do you like best about Talkdesk? There is not a ton of confusing controls, and the simplicity of the tool allows for a quick start. The support pages are complete, easily navigated and the most comprehensive I've had the pleasure of utilizing.
RN
Rob N
11/23/21
"needs more functionality"
What do you like best about Talkdesk? I like the dashboard as it shows the live agents which is helpful as a team leader to see what we are doing. It links well with agents' live indicators. I have not used anything similar to this before
AU
Anonymous User
11/23/21
"UCSD SFS Talkdesk Review"
What do you like best about Talkdesk? - the high level of customization and flexibility with the majority of settings and call routing - the ability to control all changes, publish changes immediately/real-time, and not needing any kind of Talkdesk admin to review and approve changes first
RN
Rob N
11/23/21
"needs more functionality"
What do you like best about Talkdesk? I like the dashboard as it shows the live agents which is helpful as a team leader to see what we are doing. It links well with agents' live indicators. I have not used anything similar to this before
JV
Joe V
11/23/21
"Reliable and feature-packed CCaaS solution"
What do you like best about Talkdesk? Talkdesk allows us to collaborate on a reliable, centralized platform with team members located in many different areas and several working from their homes. The UI is clean, easy to understand, and intuitive, which makes training easier. We also are impressed by the improvements and new features they have released in such a short time. Their team is hard at work building new features all the time. The dedicated CSM is always helpful, as are the annual ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].