9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 631-640 out of 2962
AU
Anonymous User
12/13/21
"Great Tool - Saved us During the Quarantine"
What do you like best about Talkdesk? The ability to work remotely was priceless. There is so much this tool has to offer and we have not even touched the surface.
PW
Pete W
12/11/21
"Great Call Center Tool"
What do you like best about Talkdesk? I really like the ability to transfer calls between available agents. All available agents get the call and when someone picks up you get notified that another agent has picked up the call.
DR
Devlyn R
12/08/21
"Best Phone Integration"
What do you like best about Talkdesk? The functionality of the program makes it easy for anyone to learn and operate. You can build out multiple boards for tracking and best of all they have a teaching section.
SM
Saurabh M
12/06/21
"Best software to integrate for any customer support service"
What do you like best about Talkdesk? Talkdesk offers a wide variety of options and can be integrated easily with other applications to get the task at hand done with ease. I love the dialer feature that it comes with for receiving customer calls.
AU
Anonymous User
12/02/21
"Easy to use VOIP client and system"
What do you like best about Talkdesk? Simplicity, easy-to-find options, and robust administrator portal. Like the ability to route calls to a different handset. Transfering users is very simple and easy to understand.
AU
Anonymous User
11/30/21
"Great product and service"
What do you like best about Talkdesk? The system's flexibility to create different setups as you want them to meet the needs of your different markets/customers. What do you dislike about Talkdesk?
AC
Aishwarya C
11/30/21
"Very user friendly application"
What do you like best about Talkdesk? Accurate reports talktime very user friendly and very convenient application to use What do you dislike about Talkdesk?
AU
Anonymous User
11/30/21
"Very Intuitive Product"
What do you like best about Talkdesk? Easy to get up and running fast. Support is very fast to resolve issues. What do you dislike about Talkdesk?
AU
Anonymous User
11/30/21
"The good, the bad, and the ugly"
What do you like best about Talkdesk? everything! it's easy to track is on the phones and never have issues with connectivity What do you dislike about Talkdesk?
BM
Bridgette M
11/29/21
"Love this tool"
What do you like best about Talkdesk? I am a huge fan of this easy-to-use dashboard and reporting. It is providing me with a ton of insights immediately. We are setting up quality management forms now. It's a great tool we love it.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].