9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 621-630 out of 2962
AU
Anonymous User
01/06/22
"Experience with talkdesk"
What do you like best about Talkdesk? Call bar is good and useful for our sales agents What do you dislike about Talkdesk?
AU
Anonymous User
01/06/22
"Talkdesk is a great way to communicate with a large listing of people"
What do you like best about Talkdesk? I can click and dial to call the client I am working with. I can also set a disposition for the call (meaningful call, hangup, no answer), which works directly with our CRM to log the notes. I am able to quickly view my team's call notes and see what occurred during every call. I can click on the calls to listen to the call recordings and also associate it with our call monitoring program and have coaching sessions and evaluations with my team.
AU
Anonymous User
01/03/22
"Connecting Each Other"
What do you like best about Talkdesk? It works well and is an exciting calling app for remote employees for an easy phone call transfer. Great app What do you dislike about Talkdesk?
SD
Sidney D
12/30/21
"Really good service and product assistance"
What do you like best about Talkdesk? As a System Admin, talkdesk has many services that helps in giving the best customer service. I am able to admin agent for my company in an efficient manner and customize permissions given to agents.
VK
Vikram K
12/30/21
"One of the best contact centre calling application"
What do you like best about Talkdesk? The user interface of Talkdesk is very friendly and easy to use. The functionality available with this application is very useful, I can create my own team and can add my whole team here. Monitoring my team members becomes so easy with this feature. I can also get different reports for my team which is very useful.
AU
Anonymous User
12/20/21
"A cleaner and more aesthetically-pleasing version of RingCentral"
What do you like best about Talkdesk? I'm a big fan of Talkdesk's integrations and user-friendly appearance. Everything about the platform's look and functionality are pleasing. We're able to use it with Zendesk with ease and it allows us to finish up calls and take notes quickly.
AU
Anonymous User
12/20/21
"Exceptional Communication"
What do you like best about Talkdesk? The communication we have received from our Customer Success Manager, Matthew Dale, has been exceptional! Over my career and working with many different call center (contact center) platforms, the communication and support we have received from Matthew Dale has (and remains) clear and concise. He is willing to meet with us whenever we need additional assistance. He works to understand our business needs and the unique demographics. Truly appreciate ...
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AU
Anonymous User
12/16/21
"Simple and easy to use"
What do you like best about Talkdesk? TD is a great and easy-to-use tool. Its simple yet more detailed reports are helpful. What do you dislike about Talkdesk?
CM
Catherinah M
12/14/21
"Incredible Info Log"
What do you like best about Talkdesk? Transferring calls using warm and cold transfers is the best communication link integration. I love this as it makes managing client calls easier. You have access to other agents' talkdesk activity, which makes it easy to transfer or take a message.
AU
Anonymous User
12/14/21
"TD"
What do you like best about Talkdesk? Easy to route calls based on skill or product. What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].