9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 611-620 out of 2962
ML
Meagen L
01/14/22
"Beneficial and easy to use features. They have some limitations but I have seen product growth."
What do you like best about Talkdesk? The Studio feature is easy to use. I quickly set up an IVR for my sales and support team while utilizing attributes to rank agents and deliver quality service. I have received a very high level of support from your customer service team. They have gone out of their way to make us feel listened to and to help provide the best answer to every question along the way.
SP
Saikrishna P
01/13/22
"Great Call Centre Application and easy to Use"
What do you like best about Talkdesk? The user interface of Talkdesk is elegant and very easy to use. Integration with our CRM platform makes the life of an Agent easy and not swivel between applications. The reporting capabilities are strong and provide clear metrics.
AU
Anonymous User
01/12/22
"TalkDesk helped save our business during the Pandemic!"
What do you like best about Talkdesk? Easy to use UI, exceptional training, configuration customization, reporting, and excellent support. TalkDesk has disrupted an age-old industry that has taken advantage of businesses and consumers for far too long!
MS
Mariana S
01/11/22
"Very nice experience"
What do you like best about Talkdesk? How it helps us connect to the other persons What do you dislike about Talkdesk?
JB
Julie-Anne B
01/11/22
"Talkdesk"
What do you like best about Talkdesk? I appreciate that I don't have to select the country when dialing. I can copy and past the number, then dial out. I appreciate there are more options now when I am done a call.
GS
Gia S
01/11/22
"Talkdesk - My Thoughts"
What do you like best about Talkdesk? Salesforce Integration - what a time saver! What do you dislike about Talkdesk?
AU
Anonymous User
01/10/22
"Talkdesk allows me to get easy reporting with minimal effort on current and previous dates."
What do you like best about Talkdesk? The best part is being able to see things in one location. With dashboards, I can also share a custom setup with other agents whom it might be useful to.
AU
Anonymous User
01/08/22
"The use of the platform and the use of new tools has been very helpful"
What do you like best about Talkdesk? The platform gets updated all the time, which helps always to have a correct look at how the Queue goes What do you dislike about Talkdesk?
QL
Quintessa L
01/07/22
"AMAZING SOFTWARE"
What do you like best about Talkdesk? I ENJOY THE FACT THE SYSTEM AUTOMATICALLY PULLS UP THE CLIENTS INFORMATION, WHETHER IT BE A NAME OR PHONE NUMBER OR MULTIPLE PHONE NUMBERS ASSOCIATED WITH THE CLIENT.
SS
sasha s
01/07/22
"Quick Service"
What do you like best about Talkdesk? How quickly the agent responded and was able to get my issue resolved What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].