9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 601-610 out of 2962
VL
Vijay L
02/09/22
"Descriptive and effortless"
What do you like best about Talkdesk? 1. The detailing in the reports as a manager. 2. The ability to coach an executive over the call and barge into the call to help him with the closure.
LB
Lakshmi B
02/04/22
"Nice calling tool"
What do you like best about Talkdesk? it is easy to use and copy-paste works for calling numbers also quick start and works well What do you dislike about Talkdesk?
DK
Dwight K
02/02/22
"Talkdesk Call Center Review"
What do you like best about Talkdesk? Talkdesk has an easy to use interface for tracking and knowing what agents are doing and when. Being able to quickly control/manipulate what Ring Groups an agent is on has proven to be a useful tool.
AU
Anonymous User
02/01/22
"Talkdesk proved to be a major upgrade in phone systems"
What do you like best about Talkdesk? Talkdesk is easy to set up, customizable, and easy to maintain. Their support team has always been helpful if we run into one-off issues. TD was a major upgrade from our old system.
BC
Brittney C
01/31/22
"Reports & Analysis"
What do you like best about Talkdesk? You can track in real-time, call queues and agent status. Also pulling reports are not ALWAYS bad or incorrect. What do you dislike about Talkdesk?
AU
Anonymous User
01/28/22
"Inbound function works well lots of issues on the dialer part"
What do you like best about Talkdesk? Inbound call routing and studio scripting What do you dislike about Talkdesk?
AU
Anonymous User
01/27/22
"An amazing, smart and puntual telephony tool powerful to escale."
What do you like best about Talkdesk? The platform is very friendly in every aspect for the agents, supervisors, admins, and even the developers. Also, the incredible flexibility it provides for personalization.
CK
Charlotte K
01/24/22
"A VOIP platform guaranteeing efficient communication to improve care and support"
What do you like best about Talkdesk? Talkdesk is a powerful VOIP call management tool. We use it to handle multiple internal and external calls to provide, mainly to provide care and support to those who need it. The call time is ample; the interface design is intuitive and navigable. It is perfect for daily use.
AU
Anonymous User
01/20/22
"TalkDesk"
What do you like best about Talkdesk? Overall it is a good application. Easy to use. What do you dislike about Talkdesk?
KW
Kevin W
01/19/22
"Talk Desk User"
What do you like best about Talkdesk? Using Talkdesk has brought a fuller picture to our reporting capacities. We know how many calls each line is getting. We can see which agents are busy and which ones may need some additional training and support. The recorded lines have also helped us in that we know when a customer might not be giving us the full story or potentially be confused about something and we can help make sure everyone is on the same page going forward.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].