9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 591-600 out of 2962
RM
Rafael M
02/18/22
"Dynamic and freedom"
What do you like best about Talkdesk? Topics: - Great, helpful, reliable and quick customer service and support
AU
Anonymous User
02/17/22
"Great call center software and company. Missing some features for total flexibility & customization."
What do you like best about Talkdesk? Our implementation team is great to work with. Extremely responsive and dedicated to our success. The software is user-friendly and easy for agents to learn how to use.
AU
Anonymous User
02/17/22
"First Time Utilizing Talkdesk"
What do you like best about Talkdesk? Talkdesk is easy to use! Between using the web version and mobile app, it's made call services a lot easier to manage. I also appreciate how easy it's been to connect calls to CRM accounts.
AU
Anonymous User
02/17/22
"Easy and simple to use"
What do you like best about Talkdesk? Easy to comprehend and see in summary form of stats and who's available. What do you dislike about Talkdesk?
AU
Anonymous User
02/17/22
"Game-Changing Calling System"
What do you like best about Talkdesk? Our institution adopted Talkdesk in 2019 to replace the software that wasn't meeting our calling needs. It paired perfectly with our CRM, was very intuitive, and extremely easy to learn how to use. The feature which allows us to disposition a lead immediately following a call is a favorite amongst our admissions counselors. The ability to generate detailed reports is by far what stands out the most for our directors; they can be used as a ...
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AU
Anonymous User
02/17/22
"Handy but buggy"
What do you like best about Talkdesk? Many features and the ability to use a mobile app , desktop app or in browser makes it accessible to staff! What do you dislike about Talkdesk?
AU
Anonymous User
02/17/22
"Solid System"
What do you like best about Talkdesk? TD is easy to use, easy to troubleshoot and seems to have minimal issues. TD has plenty of numbers to choose from/buy, allows the ability to click to call, and provides a nice callbar app that is easy to use when conducting outbound activities.
AU
Anonymous User
02/17/22
"Game-Changing Calling System"
What do you like best about Talkdesk? Our institution adopted Talkdesk in 2019 to replace the software that wasn't meeting our calling needs. It paired perfectly with our CRM, was very intuitive, and extremely easy to learn how to use. The feature which allows us to disposition a lead immediately following a call is a favorite amongst our admissions counselors. The ability to generate detailed reports is by far what stands out the most for our directors; they can be used as a ...
Read more
AU
Anonymous User
02/17/22
"Simple and Easy to Navigate"
What do you like best about Talkdesk? User friendly and easy to read/understand. Everything you need is located on the dashboard. What do you dislike about Talkdesk?
RB
Rakesh B
02/15/22
"Perfect tool for customer service ops"
What do you like best about Talkdesk? Live dashboards, callbar, and mobile applications for callbar are very convenient to use and practical in nature What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].