9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 541-550 out of 2962
AU
Anonymous User
03/08/22
"effective tool to communicate with customer. Easy to track and monitor call record."
What do you like best about Talkdesk? Tracking calls, recording, and best of all the stat and performance level on talkdesk. What do you dislike about Talkdesk?
AU
Anonymous User
03/08/22
"Easier and scalable"
What do you like best about Talkdesk? Implement Talkdesk is easier than others platforms. Studio is really good and provide a lot of functionalities. What do you dislike about Talkdesk?
CR
Chris R
03/08/22
"Talkdesk Review"
What do you like best about Talkdesk? I can use Talk Desk to manage my team and monitor how they are doing day to day and able to see if they require help just at a glance. Page updates very quickly in real time and gives immediate feedback on what codes advisors are currently set to.
DB
Dennis B
03/08/22
"Good tool, with all needed complimentary tools attached"
What do you like best about Talkdesk? The simple way of working, easy admin setup and nice tool which are included in the software such as speech to text What do you dislike about Talkdesk?
AU
Anonymous User
03/08/22
"One of the best options for a functional, hosted call center. Good integrations with Salesforce."
What do you like best about Talkdesk? Customer support during onboarding was outstanding. Patient help. What do you dislike about Talkdesk?
AU
Anonymous User
03/08/22
"It gets the job done"
What do you like best about Talkdesk? I like that it's easy to set up real-time dashboards to easily monitor call groups. I am able to set up multiple dashboards in order to watch several different groups of call types.
FM
Fernando M
03/08/22
"talkdesk is easy to use and user friendly"
What do you like best about Talkdesk? that we can download reports and keep track of our agents What do you dislike about Talkdesk?
AU
Anonymous User
03/08/22
"Smooth rollout with room for growth"
What do you like best about Talkdesk? The simplicity of the studio components makes layout and planning simple. Changes are also simple. Likewise, the live reporting features are fantastic and make real-time monitoring easy. We have become dependent of the live dashboards.
AU
Anonymous User
03/08/22
"Smooth rollout with room for growth"
What do you like best about Talkdesk? The simplicity of the studio components makes layout and planning simple. Changes are also simple. Likewise, the live reporting features are fantastic and make real-time monitoring easy. We have become dependent of the live dashboards.
AU
Anonymous User
03/08/22
"Great for businesses small or large!"
What do you like best about Talkdesk? I like the fact that i can use it on everything from my chromebook to my PC, my call phone to my tablet, no matter where I'm at or what I'm doing I have the ability to answer a call if needed.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].