9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 551-560 out of 2962
AM
Astrid M
03/08/22
"Easy to use. Helpful insights and articles."
What do you like best about Talkdesk? Using Talkdesk has been extremely easy as a customer service agent and QA. Using the Talkdesk Academy was extra helpful when I had no one else to teach me how to use certain features of the platform. I wish more platforms could be as user-oriented as this.
FM
Fernando M
03/08/22
"talkdesk is easy to use and user friendly"
What do you like best about Talkdesk? that we can download reports and keep track of our agents What do you dislike about Talkdesk?
AU
Anonymous User
03/08/22
"TalkDesk - Easy to use with valuable data"
What do you like best about Talkdesk? I find the data reports the most useful in TalkDesk, to see how all of the statistics to help improve our KPI's. What do you dislike about Talkdesk?
AM
Astrid M
03/08/22
"Easy to use. Helpful insights and articles."
What do you like best about Talkdesk? Using Talkdesk has been extremely easy as a customer service agent and QA. Using the Talkdesk Academy was extra helpful when I had no one else to teach me how to use certain features of the platform. I wish more platforms could be as user-oriented as this.
MH
Martin H
03/08/22
"Cutting edge technology with ease of use and immense adaptability!"
What do you like best about Talkdesk? Real-time and historical reporting capabilities. What do you dislike about Talkdesk?
AU
Anonymous User
03/08/22
"Effective Product Offerings & EnthusiasticTeam Support"
What do you like best about Talkdesk? The one-on-one team support provided. The Talkdesk team is always available whether for site support or review of our Coordinating Center's needs. Was worried recently with the recent change in agent assignment to our account but it has been smooth with our current and future needs clearly communicated. There is also an understanding that our purpose does not utilize all Talkdesk to offer and our agents understand this keeping the focus on our goals.
AU
Anonymous User
03/08/22
"Easier and scalable"
What do you like best about Talkdesk? Implement Talkdesk is easier than others platforms. Studio is really good and provide a lot of functionalities. What do you dislike about Talkdesk?
AU
Anonymous User
03/08/22
"effective tool to communicate with customer. Easy to track and monitor call record."
What do you like best about Talkdesk? Tracking calls, recording, and best of all the stat and performance level on talkdesk. What do you dislike about Talkdesk?
AU
Anonymous User
03/08/22
"One of the best options for a functional, hosted call center. Good integrations with Salesforce."
What do you like best about Talkdesk? Customer support during onboarding was outstanding. Patient help. What do you dislike about Talkdesk?
DB
Dennis B
03/08/22
"Good tool, with all needed complimentary tools attached"
What do you like best about Talkdesk? The simple way of working, easy admin setup and nice tool which are included in the software such as speech to text What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].