9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 481-490 out of 2962
AU
Anonymous User
03/23/22
"Great People, OK Product"
What do you like best about Talkdesk? The people within the company are very friendly and are open to feedback to make their product meet their customer's needs. If you are having issues with a functionality, they help you explore options to try to satisfy your use case. Agents enjoy the ease of use when using call bar to take calls. Talkdesk continues to release new features and functionalities on a regular basis. They integrate with a lot of different platforms which allows seamless ...
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SD
Steve D
03/22/22
"Certainly came at an opportune time during the start of the pandemic!"
What do you like best about Talkdesk? On-the-fly adjustments have been the biggest benefit of using Talkdesk. Our previous provider took weeks if not longer to make changes in routing or messages that we needed to post.
AU
Anonymous User
03/22/22
"Talkdesk provides complete visibility for your Team!"
What do you like best about Talkdesk? Talkdesk is very easy to set up and use. Default reports allows for visibility into teams performance and also provides a unique feature for monitoring calls and coaching.
LB
Larissa B
03/22/22
"Talkdesk makes it easy for us to connect with our customers!"
What do you like best about Talkdesk? Talkdesk has all of the features we need to offer phone support to our customers! Placing customers on hold and transferring customers is super easy. We have been able to set up multiple phone lines and multiple voicemail messages for different options.
AU
Anonymous User
03/21/22
"great"
What do you like best about Talkdesk? reporting is great and helpful with alot of data What do you dislike about Talkdesk?
JS
Jeffrey S
03/17/22
"Revitalized our call centre"
What do you like best about Talkdesk? The ease of use is second to none. Having had worked with several IVR providers in the past this is the most intuitive and easy to use. That being said the Customer Service and support is out of this world as well so when I do get stuck someone will always help pick me up.
AU
Anonymous User
03/15/22
"The system could use some improvement"
What do you like best about Talkdesk? The autocomplete country code function works really well - which is a time saver for me most of the time. What do you dislike about Talkdesk?
AU
Anonymous User
03/15/22
"Talkdesk for customer service"
What do you like best about Talkdesk? the simplicity of the tool and support of the application; What do you dislike about Talkdesk?
JM
Juan M
03/15/22
"User Friendly and Easy to Use"
What do you like best about Talkdesk? It has a very user-friendly interface and it's easy to set up on your computer. The tool uses single sign-on via browser and once you are logged in you also get the option of using the online platform to create dashboards to review service levels, queues, aht, acw, etc...
NL
Nicole L
03/15/22
"I love using Talkdesk"
What do you like best about Talkdesk? It is very easy to make calls and received calls What do you dislike about Talkdesk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].