9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 471-480 out of 2962
AG
Amber G
04/12/22
"Care Manager"
What do you like best about Talkdesk? That the system makes the calls for you when you click on the phone numbers. It prevents a lot of mistakes from happening.
AG
Aaron G
04/12/22
"Its really reliable"
What do you like best about Talkdesk? The ease of use. Its interface is very clean as well as responsive. I dont have to wonder how to use it and compared to all the alternatives from the mezozoic era we are used to have its wonderful.
AU
Anonymous User
04/08/22
"Their support is AMAZING!"
What do you like best about Talkdesk? The support team was helpful and quick; they took care of my request in a few hours. What do you dislike about Talkdesk?
AU
Anonymous User
04/06/22
"Intuitive Interface and Great Support Team"
What do you like best about Talkdesk? We looked at a number of different vendors, and Talkdesk was a clear consensus favorite. The interface, both for admins and agents is very intuitive, and both the frontline support and the implementation teams are personable and good at their jobs.
AS
Aaron S
04/04/22
"Talkdesk User"
What do you like best about Talkdesk? The call clarity is very good. It is easy to use. What do you dislike about Talkdesk?
AG
Amanda G
04/03/22
"Happy Talkdesk User for 5+ Years"
What do you like best about Talkdesk? I love that Talkdesk has user friendly integrations. Any time I have needed help, support has been extremely prompt and helped me find resolution quickly.
AU
Anonymous User
03/30/22
"Intuitive and easy to use phone system with good support"
What do you like best about Talkdesk? The dialler is excellent and much much easier for reps to use vs our old enterprise system. We've had good response times and issues resolved by the support team, big thanks for that guys!
AU
Anonymous User
03/29/22
"Technically Simple"
What do you like best about Talkdesk? The Link it creates with different CRM tools. What do you dislike about Talkdesk?
RP
Ryan P
03/29/22
"My guy Cain got me sorted out"
What do you like best about Talkdesk? Talkdesk is super simple to use. This is good because analog phones are simple and massively effective. I also like being able to go back and listen to other agents or myself to hear what I can improve on.
MP
Monica P
03/28/22
"Feeling special for the specialists"
What do you like best about Talkdesk? Is such a friendly experience to be able to create dashboards and reports. It makes me feel like the tool was designed after I shared all the specific needs and not before!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].