9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 461-470 out of 2962
AA
Abdul A
04/15/22
"Talkdesk is very useful, simple and easy to use toll."
What do you like best about Talkdesk? We can schedule our report and it's come automatically. What do you dislike about Talkdesk?
AU
Anonymous User
04/15/22
"Dashboards and livereports are very important to any operation"
What do you like best about Talkdesk? Easy to use, it is very intuitive for the agents, the information is quick and simple to extract What do you dislike about Talkdesk?
AU
Anonymous User
04/14/22
"Not too shabby"
What do you like best about Talkdesk? The support. Quirks happen with any service, the real measure of a company is how they handle it. What do you dislike about Talkdesk?
AU
Anonymous User
04/14/22
"There is a lot of static at times. Patient's sometimes have a hard time hearing me"
What do you like best about Talkdesk? Not having to use my cell phone to make calls for work What do you dislike about Talkdesk?
AU
Anonymous User
04/14/22
"It is as great system with a lot of constant new products."
What do you like best about Talkdesk? The products that they offer make them innovative. What do you dislike about Talkdesk?
CB
Christie B
04/14/22
"Convenient app that pairs well with Salesforce"
What do you like best about Talkdesk? Talkdesk pairs with CRM to make initiating and receiving calls simple with your device. I like the ease of being able to log in, review voicemails, and review previous call recordings.
LD
Long D
04/14/22
"Talkdesk runs our entire global call center"
What do you like best about Talkdesk? International calling is supported by talkdesk. We have both outbound agents who do prospecting and also our internal call center supporting AMER and Ocenaia on talkdesk.
SA
Sara A
04/13/22
"High end application, great Support team."
What do you like best about Talkdesk? TalkDesk has full reporting functions, extremely user friendy, integration with different ticketing system, TalkDesk has great setting and config options which makes it extremely easy to change, when needed, but the most important for us is that TalkDesk has a great Support team. They are technical, responsive, responsible and very friendly. They won't give up until make sure that the issue is solved and you are satisfied.
AU
Anonymous User
04/12/22
"Talkdesk is a solid system. As a Salesforce Administrator I was a part of an evaluation team...."
What do you like best about Talkdesk? Talkdesk is a solid system. As a Salesforce Administrator I was a part of a team that evaluated this and other software to integrate with Salesforce. We did extensive testing and Talkdesk overall did a great job for what our Sales and Support teams needed. Allows for automation rules so there isn't much to manage.
SK
Sravan Kumar K
04/12/22
"Very Quick help with Callbar issues"
What do you like best about Talkdesk? I liked the quick update from the engineer. The Engineer also narrowed down the issue with login and gave a solution. What do you dislike about Talkdesk?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].