9.8
Spot Score
TalkDesk Reviews in June 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 291-300 out of 2962
LS
Lynn S
09/22/22
"Decent platform, some growing pains"
What do you like best about Talkdesk? Talkdesk is easy to navigate. The Live screen is easy to customize to keep track in real time of metrics you want to monitor. You can assign voicemails to specific agents easily. There have been some connection issues recently with some upgrades, but they do update you every half an hour so you know what is going on.
ST
Sudesh T
09/22/22
"talkdesk"
What do you like best about Talkdesk? Suitable for international calls and generating the accurate report What do you dislike about Talkdesk?
LS
Lynn S
09/22/22
"Decent platform, some growing pains"
What do you like best about Talkdesk? Talkdesk is easy to navigate. The Live screen is easy to customize to keep track in real time of metrics you want to monitor. You can assign voicemails to specific agents easily. There have been some connection issues recently with some upgrades, but they do update you every half an hour so you know what is going on.
TL
Tracey L
09/22/22
"Huge upgrade for our call center"
What do you like best about Talkdesk? Easy-to-follow directions and dashboards are customizable. What do you dislike about Talkdesk?
JD
jaydev d
09/21/22
"quality auditor"
What do you like best about Talkdesk? Suitable for international calls and generating the accurate report What do you dislike about Talkdesk?
MB
Mahmoud B
09/20/22
"Efficient tool for phone and team management"
What do you like best about Talkdesk? The tool provides easy and efficient management of incoming and outbound calls. As it does not require prior hardware installation, it gives a great deal of remote capabilities. Our industry by default is based on remote work, this proved itself to be of the upmost value when teams have to work remotely due to the global pandamic.
AS
Atul S
09/20/22
"The perfect tool for your support team!"
What do you like best about Talkdesk? Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses
BD
Boishaki D
09/10/22
"The best app to connect overseas"
What do you like best about Talkdesk? It's user-friendly. Easy to use. Tag calls as per status. Stable internet connection, and the call goes very smoothly. You can even check the details of the rings and listen to the recordings
ED
Emir D
09/08/22
"Talk Desk one of the best providers for calls that I have used!"
What do you like best about Talkdesk? The best thing is simplicity. It is so simple to use and for changing the settings. The best part for me as the real-time controller is the live option of following the agents.
AU
Anonymous User
09/08/22
"Talkdesk has been a huge upgrade for the team, but sometimes falls short in feeling customizable."
What do you like best about Talkdesk? The control over the phone queues, everything being easy to integrate and we have been able to give more information to agents. Both reporting, easy access to quality scores, and live monitoring.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].