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9.8

Spot Score

TalkDesk - Call Center Software

TalkDesk Reviews in June 2026: User Ratings, Pros & Cons

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4.4

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TalkDesk Reviews & Ratings

4.4

Very Good

Based on 3656 ratings & 2962 reviews

Rating Distribution

Excellent

(2055)

Very Good

(718)

Good

(137)

Poor

(20)

Terible

(32)

Spotsaas Editor’s POV

Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more

TalkDesk pros and cons

  • Streamlined service delivery and improved customer experience by providing crucial context details instantly.

  • User-friendly interface with easy access and customization in reporting.

  • Quick and responsive technical support.

  • Effective monitoring of team performance and call metrics.

  • Newcomers may find the rich features overwhelming without proper guidance.

  • Limited advanced functionality due to a restricted selection in the Marketplace.

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Showing 281-290 out of 2962

DS

Dave S

09/30/22

5 out of 5

"TD Review"

What do you like best about Talkdesk? It helps us generate accurate reports amd gives us transparent network. Gives us access to all reports What do you dislike about Talkdesk?

WI

Walter I

09/29/22

4.5 out of 5

"Great app for Customer Service and reports"

What do you like best about Talkdesk? Easy to monitor the status of CX representatives. What do you dislike about Talkdesk?

RD

Rushabh D

09/27/22

5 out of 5

"User friendly interface and smooth process"

What do you like best about Talkdesk? I have been using talkdesk since last 2 years and I just love it. The process is really smooth and simple and easy. Its easy to connect with your customers. I would recommend everone in my vicinity to use talkdesk for sure. Thank you talkdesk team.. !!

RK

Rejaul K

09/27/22

5 out of 5

"greatJob team"

What do you like best about Talkdesk? I love Talkdesk...the call, sound quality is excellent..call recording make the software to the next level and no issues at the time of playback ...the same has been experienced from my co-like and they also love it too...continue to serve the best of urs.. thank you

BS

Bunny S

09/27/22

4 out of 5

"Overall experience was good with the TD call"

What do you like best about Talkdesk? Overall quality of the Taldesk calling is good What do you dislike about Talkdesk?

MK

Mazhar K

09/27/22

5 out of 5

"One of the best application that I have so far worked with.. simple fast and best of all easy to use"

What do you like best about Talkdesk? Can make calls to any country with any problem. It has a small interface but is one of the best I have worked on so far. I work on Talkdesk every day, and it works easy to use and works seamlessly, and I will recommend the same to my colleagues.

GS

Gurmukh singh J

09/27/22

5 out of 5

"Easy and convenient"

What do you like best about Talkdesk? Easy to use interface, good audio call quality. reliable enabled with good features to connect anywhere in world What do you dislike about Talkdesk?

BS

Bunny S

09/27/22

4 out of 5

"Overall experience was good with the TD call"

What do you like best about Talkdesk? Overall quality of the Taldesk calling is good What do you dislike about Talkdesk?

JW

Josh W

09/26/22

2.5 out of 5

"The good and the bad"

What do you like best about Talkdesk? reporting, recording, and live visibility from the dashboards are all very helpful from a team lead perspective. I can get real time insight into company best practices.

MA

Manpreet A

09/26/22

5 out of 5

"G2 review for TD."

What do you like best about Talkdesk? The best thing about it is that it allows us to generate reports as per our flexibility. It gives access to all the recordings. What do you dislike about Talkdesk?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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