9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2931-2940 out of 2962
AU
Anonymous User
11/06/17
"Appreciate our current CSM support! "
What do you like best about Talkdesk? I appreciate our CSM and his ability to support us with our questions in a timely, direct manner What do you dislike about Talkdesk?
AU
Anonymous User
10/16/17
"Has its ups and downs"
What do you like best about Talkdesk? Ability to replay calls and record the entirety of the conversation What do you dislike about Talkdesk?
AU
Anonymous User
10/16/17
"Has its ups and downs"
What do you like best about Talkdesk? Ability to replay calls and record the entirety of the conversation What do you dislike about Talkdesk?
JD
Janine D
08/29/17
"So far so good!"
What do you like best about Talkdesk? Phone system is incredibly easy to use. Way less time refreshing and troubleshooting. Call quality is A+ and the notification sounds are much less jarring. Super excited to use this now and get to know more about it.
AU
Anonymous User
08/01/17
"I hear that ringtone in my nightmares"
What do you like best about Talkdesk? - No need for a physical phone. - Dial someone from anywhere with internet.
BL
Becky L
08/01/17
"As Good as It Gets"
What do you like best about Talkdesk? I can count on Talkdesk to get me through calls simply and easily, with no drops or interruptions. It's easy to log a call with our Salesforce integration as well, and see a history of calls. The Salesforce integration is big for me and my team - we don't have to spend time logging calls - instead, we just click a button and the call is there in Salesforce.
AU
Anonymous User
08/01/17
"I hear that ringtone in my nightmares"
What do you like best about Talkdesk? - No need for a physical phone. - Dial someone from anywhere with internet.
AU
Anonymous User
01/31/17
"Taking Support calls"
What do you like best about Talkdesk? I like the online/offline capabilities and quick transfers. I also like the call tracking and user history. Filtering is great for searching back logged calls and the reporting feature for available bandwidth is helpful when determining busy hours and availability hours for scheduling purposes.
MT
Mark T
12/08/16
"Excellent product that requires further refinement. "
What do you like best about Talkdesk? Excellent support and communication from start to finish, all the various abilities to integrate with different technologies and also the ease of using the system from both a back office and user point of view.
JS
Justin S
08/16/16
"Nice and easy"
What do you like best about Talkdesk? Talkdesk has some really impressive features such as live call monitoring, phone IVR, integrations for Zendesk, a fantastic reporting dashboard, and personal voicemails and extensions. Whenever we've had an idea that would improve our workflow and efficiency, Talkdesk's engineering team has been able to customize the settings to fit our needs. The Zendesk integration is fantastic.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].