9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2921-2930 out of 2962
AU
Anonymous User
01/31/18
"Good for SMB's"
What do you like best about Talkdesk? It's lightweight and integrates very nicely with just about every CS application you could think of. Also, it's version of the app store is fairly robust and provides a lot of extensibility in a modular fashion which can help an organization build a tool that best meets their specific needs.
AU
Anonymous User
01/24/18
"Talkdesk calls"
What do you like best about Talkdesk? It is SO easy to use and understand. Easy to open on your computer and use for any calls you need. It tracks voicemails and calls and the reporting is easy to understand also. It is easy to listen to voicemails and see who called you back which is important for sales and to follow up with missed calls. It also looks nice and easy to use without being distracting.
AU
Anonymous User
01/16/18
"Similar to most other softphones"
What do you like best about Talkdesk? Easy to use, full of features and easy to configure What do you dislike about Talkdesk?
AU
Anonymous User
01/11/18
"Super Buggy and Useless"
What do you like best about Talkdesk? Nothing, this platform is terrible for call management. What do you dislike about Talkdesk?
AU
Anonymous User
01/03/18
"Great Quality Transparent Functionality"
What do you like best about Talkdesk? The call quality is impressive and the ability to navigate its different functions (status, casing, etc.). What do you dislike about Talkdesk?
AU
Anonymous User
12/27/17
"Good phone system with room for improvement"
What do you like best about Talkdesk? Calls on the soft phone are typically clear and the connection is solid as long as internet is reliable What do you dislike about Talkdesk?
LF
Louise F
11/21/17
"Good system for customer calls"
What do you like best about Talkdesk? The ability to review previous call recordings. What do you dislike about Talkdesk?
BR
Brianna R
11/15/17
"Does It's Job"
What do you like best about Talkdesk? It provides a fairly user-friendly interface and easy way to have our entire support team take calls from customers as well as return calls, all while working remotely.
JR
Jessica R
11/06/17
"Great customer attention"
What do you like best about Talkdesk? The personal attention provided to customers to ensure their needs are met. What do you dislike about Talkdesk?
SC
Sheel C
11/06/17
"Great product, always improving"
What do you like best about Talkdesk? Deep integrations through the app market as well as custom build webhooks/data pulls What do you dislike about Talkdesk?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].