9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2911-2920 out of 2962
GA
Gabriela A
04/18/18
"Good for incoming calls"
What do you like best about Talkdesk? - Writing notes on the go while a call is active What do you dislike about Talkdesk?
GA
Gabriela A
04/18/18
"Good for incoming calls"
What do you like best about Talkdesk? - Writing notes on the go while a call is active What do you dislike about Talkdesk?
A
Allan
04/08/18
An Excellent Communications Software
PROS: Talkdesk records our conversations, which is really useful for quality checks and traiining purposes. Before, we resorted to using an entirely different software to record our conversations and that was a cumbersom setup. Now, we don't have to exit one software and open up another. Talkdesk made it all easy.
BM
Brittany M
03/28/18
"Good service with a not great layout"
What do you like best about Talkdesk? Calls are fairly clear and often last the entire duration. What do you dislike about Talkdesk?
L
Lloyd
03/21/18
Robust Platform With Some Flaws
PROS: I love their recording functionality as well as their integrations with helpScout and Salesforce. Talkdesk has so much potential and their CRM features are great. We don't have any experienced with dropped calls so far.
AU
Anonymous User
03/19/18
"Talk desk is a mostly great telephone software."
What do you like best about Talkdesk? Its very simple to use and I haven't had many issues with it. What do you dislike about Talkdesk?
AU
Anonymous User
03/07/18
"Easy to use"
What do you like best about Talkdesk? I like the fact that this platform is really easy to use and doesn't need any training. What do you dislike about Talkdesk?
AU
Anonymous User
03/07/18
"Easy to use"
What do you like best about Talkdesk? I like the fact that this platform is really easy to use and doesn't need any training. What do you dislike about Talkdesk?
V
Victor
02/20/18
Excellent Option for Digital Call Centers
PROS: We love how we can do our work with Google Chrome and not having to install additional software. This means we don't have to open any applications as our work stays in the browser. This also translates to easy access from multiple locations.
AU
Anonymous User
01/31/18
"Good for SMB's"
What do you like best about Talkdesk? It's lightweight and integrates very nicely with just about every CS application you could think of. Also, it's version of the app store is fairly robust and provides a lot of extensibility in a modular fashion which can help an organization build a tool that best meets their specific needs.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].