9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2851-2860 out of 2962
T
Torrey
11/28/18
Talkdesk is easy to learn and use
Talkdesk is easy to learn and use. Besides the downtime’s with talkdesk it has been a valuable asset to our growing team.
H
Hunter
11/28/18
What impresses me most is that the call…
What impresses me most is that the call quality is consistently fantastic. No hiccups, very clear audio quality, and I can't remember the last time a call was ever dropped. However, the integration with SalesForce consistently leaves much to be desired. It doesn't always log the call data in SalesForce properly. That's literally the only thing stopping me from giving y'all five whole stars.
E
Emily
11/28/18
Great overall service
Great overall service. Provides an easy way to edit your call preferences- hours, team members, voicemails. My favorite feature is reporting. Talkdesk breaksdown all the dynamics of the day, including missed calls, average call time and wait time. When managing a larger outsourced team this is very helpful to keep my metrics in line. On occasion calls will be dropped but this is my only criticism.
N
NB
11/28/18
lags sometimes
lags sometimes, but is great most of the times. Personally, I like the new upgrade.
A
Anon
11/28/18
Occasional Service Outages
Occasional Service Outages
C
Chris
11/28/18
Great data reporting and lots of energy…
Great data reporting and lots of energy around continuing innovation. The wallboards displaying live data for the team is fantastic! Having implemented Talkdesk several months ago, one star lost to inconsistent support for ongoing issues related to initial implementation.
DM
David McMahan
11/28/18
Talkdesk is a great soft phone option…
Talkdesk is a great soft phone option for companies. Easy to install and easy to learn. The admin tools are easy to configure and manage. 90% of our client services department utilizes Talkdesk.
A
Abhishek
11/28/18
Talk desk works with minor glitches
Talk desk works well but with a few glitches here and there.We had some issues with transferring calls some time ago but it was fixed. There is also sometimes a lag in the Talk desk callbar.Apart from that it is a useful tool and due to the integration with Fresh desk it helps us provide better service.
J
Jisan
11/28/18
Sometimes lags a lot
Sometimes lags a lot, possibly due to internet issues. Other than that, it's very good
J
John
11/28/18
Great customer support, reporting, and salesforce integration.
Great UI and salesforce integration is 4 of 5 which is important to us. Connectivity has been good and call quality and reporting are great. Customer service and support has been the best!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].