9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2811-2820 out of 2962
M
Matthew
11/28/18
Solid VoIP system for support centers
We've been using Talkdesk for the past three years and have been very happy with it. It is easy to set up and use, and super-easy to make changes on the fly like adding a high-volume message to our IVR when we have a server outage, or moving agents from one ring group to another. Call quality is great and the browser-based VoIP client lets our agents work from anywhere as long as they have good internet. We especially like the intelligent callback feature where callers in queue can elect to ...
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C
Christina
11/28/18
Talkdesk Review
I am 100% satisfied with our switch from NVM to Talkdesk. It is a practical use application for my team both here in the States and Overseas. So long as you have a solid internet connection, you are in business! Furthermore, their Customer Service is expedient and helpful. They will identify and respond to your issue within 5 minutes if not sooner and most importantly, confirm that the matter is resolved before closing your case. Being in Client Services myself, this is my golden rule! ...
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F
Frederic
11/28/18
Amazing solution fully integrated with…
Amazing solution fully integrated with our tools.
T
Thomas
11/28/18
Amazing Service and Support
I have worked with Talkdesk for the past 9 months and I am very happy with their CTI Salesforce solution. It works well and is easy to use for our Sales agents.My main praise for talkdesk is their amazing support. The service level they provide for us is top class!
T
Travis
11/28/18
Small Call Center / Big Results
We are a very small call center (only 6 agents), but we've been able to get very big benefits out of Talkdesk. We are heavy users of Salesforce, and the integration with Talkdesk allows us to quickly synchronize our calls with contact records and cases. The dashboard/reporting capabilities are a huge time-saver for supervisors compared to the antiquated Cisco software we were stuck with before we switched. I hope to see Talkdesk continue to roll out new features and capabilities - there are ...
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J
Joaquim
11/28/18
Very simple and strong tool!
Very simple and strong tool!
FL
Francisco Lisboa
11/28/18
Service Satisfaction
Service Satisfaction I must say that I am very satisfied with the service, call quality and platform of Talkdesk. The support given is super fast and professional. The quality of phonecalls is very good! Finally the platform is the most user friendly that you can have.
L
Lissette
11/28/18
I use Talkdesk on a daily basis at work…
I use Talkdesk on a daily basis at work to connect with leads. Always super easy and straightforward! Great tools like voicemail drop and I love that it’s integrated with Salesforce!
Z
Zeke
11/28/18
Absolutely love Talkdesk
Absolutely love Talkdesk. Its been an amazing addition to our workflow and our Care Team loves it.
M
Mitchell
11/28/18
Great experience using Taldesk
Great experience using Taldesk. The uptime and it being so accessible have made it all the better.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].