9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2801-2810 out of 2962
B
Bradley
11/29/18
Best software to use for calls
Best software to use for calls, we love it! Highly recommend it!
G
GoLocalApps
11/29/18
Talkdesk is an easy to manage online…
Talkdesk is an easy to manage online call center for support staff. We manage 2 different 800 lines, multiple boxes for each one, and it's cost-efficient.
A
Aimee
11/29/18
Pretty consistent
Pretty consistent, any time I’ve ever had issues support was there to help me resolve same day.
P
Paul
11/29/18
Awesome tool
This is wonderful to tool to use. I am so happy with it, and the customer service team is wonderful
M
Michelle
11/29/18
Simple
Simple, and easy to navigate/set up in the admin interface. Dashboards are good, though would be wonderful to customize your own. Reporting can be a bit confusing if not walked through.
L
Laura
11/29/18
As a sales representative
As a sales representative, I work with talkdesk on a daily level. The platform is very easy to use and dependable.
R
Robin
11/29/18
Talk desk for the most part is a great…
Talk desk for the most part is a great service - I appreciate that calls can be reviewed, tracked and filtered. I find it very helpful to see which clients are trying to reach us and when. Sometimes the service drops calls and there are many different factors that can be involved. it's not a perfect system but its a great tool!
B
Brian
11/29/18
Talkdesk has been an excellent product…
Talkdesk has been an excellent product for us, and I would recommend it to anyone looking for a VoIP system for their contact center or other business need. The only reason that I would not give it 5 stars is that their billing system is somewhat confusing with the quarterly credit commitment that has to be estimated.
K
Kevin
11/29/18
Loving Talkdesk!
Allows us to do more than other systems we looked at. Great team. Exciting growth opportunities! Want to see some of their recent announcements play out.
J
Jacqueline
11/28/18
its too simple
its too simple, does not have a lot of room to do complex IVR.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].