9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2791-2800 out of 2962
AU
Anonymous User
12/01/18
"The best call center tool, my company has deployed so far."
What do you like best about Talkdesk? The ability to have in control the quality of calls, through the recording feature and the fact that I can pull out customized reports for my team. Makes it easier for me to manage and improve my team.
M
Michael
12/01/18
Still a little rough around the edges…
Still a little rough around the edges since we use Talkdesk for about 95% outbound compared to most companies who use it for inbound call centers. The toughness is with call quality and local presence not being in a polished state.
J
Jocelyn
11/30/18
Fantastic service and uptime
Fantastic service and uptime. When we do run into issues or have questions, the response time is always quick and extremely helpful.
C
Charlie
11/30/18
Talkdesk is a very very good program
Talkdesk is a very very good program, and is almost great! I do not have experience with other VoIP call center applications so I am not comparing it to what else is out there on the market. But for the most part, it does what it says on the tin, routs calls appropriately. Over recent months, I've also noticed a decrease in dropped calls. Minor features that would be good for our company (but maybe not others) would be easier toggling between active lines, easier extending of after call ...
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J
Jackie
11/30/18
Talkdesk still drops too many calls to…
Talkdesk still drops too many calls to get a 4 star rating. I also had a lot of difficulty setting up my personalized voicemail
J
Joe
11/30/18
Good view
have a very friendly UI and easy to customize the view
MA
Miha Ambroz
11/29/18
Stable, reliable, and flexible
One of the most stable, reliable, and flexible cloud call center solutions we've ever used. We tested 3 other popular solutions and Talkdesk blew away the competition - fair pricing, a dedicated support team, quick and easy onboarding, and some neat integrations with CRM tools. Highly recommended!
M
Morgan
11/29/18
Talkdesk is very innovative and…
Talkdesk is very innovative and customer satisfaction oriented!
E
Emily
11/29/18
Overall a great program to work with…
Overall a great program to work with however there are certain glitches that could be improved
T
Theo
11/29/18
Service is great
Service is great! would recommend to anyone.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].