9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2751-2760 out of 2962
H
Harry
12/19/18
Talkdesk is a very helpful service
Talkdesk is a very helpful service, which I use everyday for my job. I rely on callbar and am almost never disappointed. My one frustration would be the apparent disconnect between the audio input/output settings on my computer and in the widget. I occasionally have to close and reopen the widget without changing anything else just to force it to use my headset, rather than my computer speakers for volume.
C
crisp
12/19/18
Generally a great program and very easy…
Generally a great program and very easy to use. Only downside is it seems to run buggy sometimes. I recommend
AA
Alyssa A
12/14/18
"TalkDesk for Phone Support"
What do you like best about Talkdesk? TalkDesk was one of the easiest solutions we were able to set up in 2017, and looking back we're extremely happy with our choice. After interviewing our agents they continue to rave about the ease of use, how easy it was to actually adopt the product, and how great the integration with Zendesk works!
AU
Anonymous User
12/11/18
"Good product that will great in time."
What do you like best about Talkdesk? The IVR setup was very customization, especially when integrating with Salesforce. My background is not in call center setup, but I was able to figure out how to do this.
KJ
Karanvir J
12/11/18
"Positive Review"
What do you like best about Talkdesk? Talkdesk is very intuitive and easy to use. I really like the Reporting Metrics as it gives me a lot of useful information. What do you dislike about Talkdesk?
AU
Anonymous User
12/11/18
"Enhancing customer support through Talkdesk "
What do you like best about Talkdesk? I like it when I can know where a call is coming from. Numerous calls from one area help to interrogate the delivery of services in the locality
H
Hugo
12/10/18
A must have for all customer service department
I recommend Talkdesk to everyone. Talkdesk is one of the top software I've ever used to manage calls accordingly. You can personalise the interface in order to only show what you need. Their reporting section provided perfect detailed feedback on an employee's performance.
R
Ria
12/09/18
Talkdesk provides a fairly…
Talkdesk provides a fairly user-friendly interface and easy way to have our entire sales, onboarding, and support teams take calls from customers as well as return calls, all while working remotely.
T
Taylor
12/09/18
Best Call Center Software!
Our company switched to Talkdesk a little over a year ago. The Salesforce integration is fantastic, implementation was very simple, and reliability has been outstanding.We only wish it was simpler to modify settings for all numbers.
B
Britt
12/08/18
Talkdesk helped us revolutionize our…
Talkdesk helped us revolutionize our customer experience with a nimble platform for phone support with tools that feel more authentic than your classic phone tree.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].