9.8
Spot Score
TalkDesk Reviews in July 2026: User Ratings, Pros & Cons
Empower your team, elevate your customer support.
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Starts from $85 / user / month when monthly
TalkDesk Reviews & Ratings
Spotsaas Editor’s POV
Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more
TalkDesk pros and cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
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Showing 2731-2740 out of 2962
Z
Zach
01/03/19
We use Talkdesk every single day...
We use Talkdesk every single day as our call platform. It integrates with Desk seemlesy and has very little downtime - we’ve only had an outage here and there, and not even for long. I do wish there was a way to see at a glance if another agent was on a call already with a specific number, we’ve accidentally called people back while another agent is already talking with them. Overall it’s an efficient system.
Z
Zach
01/03/19
We use Talkdesk every single day...
We use Talkdesk every single day as our call platform. It integrates with Desk seemlesy and has very little downtime - we’ve only had an outage here and there, and not even for long. I do wish there was a way to see at a glance if another agent was on a call already with a specific number, we’ve accidentally called people back while another agent is already talking with them. Overall it’s an efficient system.
Z
Zestiva
01/02/19
Necessary Tool for Call Centers
Talkdesk is an essential tool for all companies that require services over the phone. The recordings, analytics and more are essential for performing duties currently, training and improving customer service.
Z
Zestiva
01/02/19
Necessary Tool for Call Centers
Talkdesk is an essential tool for all companies that require services over the phone. The recordings, analytics and more are essential for performing duties currently, training and improving customer service.
P
Philip
12/27/18
Talkdesk is great
Talkdesk is great. Definitely recommend it.
P
Philip
12/27/18
Talkdesk is great
Talkdesk is great. Definitely recommend it.
K
Kelly
12/26/18
We had a wonderful organized and…
We had a wonderful organized and efficient experience with implementing Talkdesk into our company. Our sales person was very knowledgeable and answered all our questions without being pushy. Our implementation/trainer was VERY organized and helpful to make sure we had a smooth transition. We felt supported along the entire process and appreciated all the time they spent with us. Talkdesk is a great product with great staff. We would recommend this company and the features of the product to ...
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VA
Vanessa Avila Esparza
12/26/18
Talkdesk is built with agents in mind
Talkdesk is built with agents in mind. The design is easy to use and easy to install. Anytime I have interacted with the Talkdesk support team, they have always been attentive and quick to help me find the solution or answer to my question. For these reasons, I would recommend the Talkdesk product for contact centers of all sizes.Vanessa Avila EsparzaTech. Svcs. Manage
K
Kelly
12/26/18
We had a wonderful organized and…
We had a wonderful organized and efficient experience with implementing Talkdesk into our company. Our sales person was very knowledgeable and answered all our questions without being pushy. Our implementation/trainer was VERY organized and helpful to make sure we had a smooth transition. We felt supported along the entire process and appreciated all the time they spent with us. Talkdesk is a great product with great staff. We would recommend this company and the features of the product to ...
Read more
VA
Vanessa Avila Esparza
12/26/18
Talkdesk is built with agents in mind
Talkdesk is built with agents in mind. The design is easy to use and easy to install. Anytime I have interacted with the Talkdesk support team, they have always been attentive and quick to help me find the solution or answer to my question. For these reasons, I would recommend the Talkdesk product for contact centers of all sizes.Vanessa Avila EsparzaTech. Svcs. Manage
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].