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9.8

Spot Score

TalkDesk - Call Center Software

TalkDesk Reviews in July 2026: User Ratings, Pros & Cons

Empower your team, elevate your customer support.

4.4

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Starts from $85 / user / month when monthly

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TalkDesk Reviews & Ratings

4.4

Very Good

Based on 3656 ratings & 2962 reviews

Rating Distribution

Excellent

(2055)

Very Good

(718)

Good

(137)

Poor

(20)

Terible

(32)

Spotsaas Editor’s POV

Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more

TalkDesk pros and cons

  • Streamlined service delivery and improved customer experience by providing crucial context details instantly.

  • User-friendly interface with easy access and customization in reporting.

  • Quick and responsive technical support.

  • Effective monitoring of team performance and call metrics.

  • Newcomers may find the rich features overwhelming without proper guidance.

  • Limited advanced functionality due to a restricted selection in the Marketplace.

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Showing 2711-2720 out of 2962

L

Lindsey

01/22/19

5 out of 5

Talkdesk is very reliable and so…

Talkdesk is very reliable and so helpful for our team! They are very quick to help with any issues that might arise- which are minimal to none!

SB

Sanjay B

01/22/19

5 out of 5

"Easy access "

What do you like best about Talkdesk? It’s very easy to access. Easy to use this. What do you dislike about Talkdesk?

TB

Thomas B

01/22/19

5 out of 5

"Great service and easy to use tool!"

What do you like best about Talkdesk? For me how easy the tool is to use and its great integration with Salesforce. We have been using Talkdesk for almost two years and we couldn't be happier. Their service is A+ and the 1-1 relationship with our account manager really helps move forward with the tool!

Y

Yasin

01/22/19

5 out of 5

Great product

Great product, great support. It is exciting to see how they are improving the product continuously to make it easier to use, faster to build.

AU

Anonymous User

01/22/19

5 out of 5

"Best Experience And User friendly "

What do you like best about Talkdesk? The best thing about is this app - speech quality, clarity, data storage and status changes. This application has several good features including different status and else.

J

Justin

01/22/19

5 out of 5

Great product that does exactly what it…

Great product that does exactly what it needs to!

L

Lindsey

01/22/19

5 out of 5

Talkdesk is very reliable and so…

Talkdesk is very reliable and so helpful for our team! They are very quick to help with any issues that might arise- which are minimal to none!

AU

Anonymous User

01/22/19

5 out of 5

"A Necessary Tool"

What do you like best about Talkdesk? A must-have tool for call monitoring. It provides you with a user-friendly interface. Talkdesk is one stop shop for call recording, voicemail, real-time call metrics and many more resources essential for monitoring calls.

J

Jasleen

01/22/19

5 out of 5

Very easy to use!

Very easy to use!

S

Sam

01/22/19

5 out of 5

Good system

Good system. Good for desking. Talking. Talking at your desk. Really covers all the bases.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].